Soft services Manager

Job description:We are looking for an experienced Cleaning Manager to oversee cleaning operations across multiple residential and commercial towers. The role will be responsible for cleaning quality, site inspections, manpower coordination, and supervising Cleaning Supervisors to ensure all buildings consistently meet company and client standards.Key ResponsibilitiesOversee daily cleaning operations across multiple towers and sites.Conduct regular and unannounced site inspections to ensure cleaning quality and standards.Supervise and guide Cleaning Supervisors and ensure effective team performance.Monitor manpower, attendance, deployment, and cleaning schedules.Identify service and quality issues and ensure corrective actions are implemented.Handle client feedback and cleaning-related complaints and ensure timely resolution.Monitor staff performance, uniform, grooming, and workplace conduct.Ensure proper use of cleaning materials, chemicals, equipment, and PPE.Train and advise Supervisors and cleaning teams on cleaning procedures and quality standards.Prepare regular site inspection and performance reports for management.Coordinate with Operations, Facilities, and site teams to ensure smooth service delivery.Perform other duties related to cleaning operations as assigned by management.Requirements3+ years of experience in Cleaning Management, Housekeeping, Facilities Management, or a similar role.Previous experience managing cleaning operations across multiple buildings or sites.Strong knowledge of commercial/residential cleaning procedures and quality standards.Proven ability to supervise and manage Cleaning Supervisors and large teams.Strong leadership, communication, and problem-solving skills.Good reporting and organizational skills.Ability to work in a field-based role and travel between multiple sites.UAE experience is preferred.Preferred ProfileA practical, hands-on manager who can independently visit sites, identify problems, guide Supervisors, improve cleaning quality, and ensure consistent service standards across all assigned towers.