Soft Services Specialist

Jasara Program Management Company (Jasara PMC) is a leading Joint Venture between Public Investment Fund (PIF), Jacobs, and Saudi Aramco, established to deliver world-class program management services across the Kingdom of Saudi Arabia. Jasara plays a key role in supporting the realization of Saudi Vision 2030, particularly in delivering giga-projects and large-scale infrastructure developments.We are seeking a Soft Services Specialist to join JASARA PMC. The Soft Services Personnel is responsible for supporting the delivery and monitoring of soft services across assigned facilities and assets within Qiddiya. This includes overseeing housekeeping, cleaning, waste management, pest control, landscaping, visitor support services, and associated service providers to ensure a safe, clean, and welcoming environment for residents, visitors, tenants, and stakeholders.Key ResponsibilitiesSoft ServicesMonitor and coordinate daily soft services activities across assigned facilities and public areasEnsure cleaning, housekeeping, waste management, landscaping, and pest control services are delivered in accordance with established standards and service level agreements (SLAs)Conduct routine inspections to assess service quality and identify areas for improvementEnsure all facilities maintain high standards of cleanliness, hygiene, and appearanceContract ManagementLiaise with service providers and contractors to ensure contractual obligations are fulfilledMonitor contractor performance and report service deficienciesSupport the evaluation and implementation of corrective actions where requiredVerify the completion of work orders and service requestsHealth, Safety & ComplianceEnsure compliance with health, safety, environmental, and quality standardsIdentify and report operational risks, hazards, and non-compliance issuesSupport emergency response activities related to soft services operationsMaintain accurate inspection and compliance recordsCustomer ServiceRespond to customer, tenant, and stakeholder inquiries related to soft servicesSupport the resolution of service-related complaints in a professional and timely mannerPromote a positive customer experience through proactive service delivery Reporting and AdministrationMaintain service records, inspection reports, and operational documentationPrepare daily, weekly, and monthly performance reportsSupport budget monitoring and resource utilization activitiesAssist in developing operational procedures and continuous improvement initiativesRequirements7-10 years of experience in facilities management, soft services operations, hospitality, property management, or a similar environmentExperience managing service providers and contractors is preferredExperience working within large-scale developments, mixed-use communities, entertainment destinations, or public venues is advantageous