Softel Solutions is Hiring – CALL AGENT | 15–17M VND | US MARKET
Softel Solutions · Tân Bình, Ho Chi Minh City, Vietnam
Apply & track with Apply EdgeCompany Description Softel Solutions, headquartered in Hanoi, is a wholly owned subsidiary of HTH Communications, the parent company of U.S. wireless carriers AirVoice Wireless, AirTalk Wireless, and TAG Mobile. For over 25 years, this group has provided cellular and broadband services across the United States, offering stable and long-term opportunities in the telecommunications sector. Softel Solutions operates two offices in Hanoi: the headquarters at Geleximco Building, 36 Hoang Cau, Dong Da, and a CSR and Review Office at HTP Building, 434 Tran Khat Chan, Hai Ba Trung District. Team members benefit from working in an international environment, supporting U.S. market operations from Vietnam and contributing to the growth of well-established brands. The company values professionalism, service quality, and collaboration across global teams.Role DescriptionThis is a full-time, on-site Call Agent role located in Tân Bình, Ho Chi Minh City, supporting customers in the U.S. market. The Call Agent will handle inbound and outbound calls to assist customers with inquiries, service-related requests, account updates, and issue resolution.Daily responsibilities include providing accurate information, understanding customer needs, documenting customer interactions in company systems, and following established procedures and service standards. The role also requires effective communication with customers and internal teams to ensure issues are handled accurately and in a timely manner.Call Agents are expected to maintain professional service standards, meet assigned performance requirements, and contribute to a collaborative and customer-focused working environment.QualificationsStrong English communication and Customer Service skills, with the ability to communicate clearly, professionally, and courteously with U.S.-based customers.Good problem-solving and analytical skills to understand customer concerns, review account information, and provide appropriate solutions.Strong attention to detail and the ability to accurately document customer interactions and follow established procedures.Fluency in spoken and written English and confidence in communicating with customers from different backgrounds.Prior experience in call centers, customer service, telecommunications, or other customer-facing roles is an advantage.Comfortable working with computers, CRM systems, and basic data-entry tools; able to learn new systems and processes quickly.Reliable, responsible, and comfortable working full-time on-site in Tân Bình on a night-shift schedule.High school diploma or higher. Fresh graduates and candidates without prior call-center experience are welcome to apply.Working InformationSalary Range: 15–17M VND/monthWorking Hours: 22:00–07:00 or 23:00–08:00Working Days: Monday–Friday, weekends off