Software Support & Training Specialist--Accounting

Company Description AutoPower Corporation, founded in 1978, provides flexible ERP solutions for independent parts and service companies in the heavy-duty truck and automotive aftermarket industries across the United States. The company’s integrated platform unifies Accounting, Inventory Management, Sales and Price Management, Service and Reman, and Warehouse Management into a single end-to-end business solution. AutoPower emphasizes expert hosting and managed services, superior customer service and support, and digital empowerment to help clients operate efficiently and competitively. With an exclusive focus on independent aftermarket businesses, AutoPower is a trusted partner for organizations seeking responsive, accurate, and cohesive information management.Responsibilities·    Diagnose and troubleshoot technical issues for more than 40 software modules within our integrated ERP system, particularly accounting (e.g. AR, AP, GL)·    Support users by guiding them through system features and the financial workflows associated with general ledger accounts, invoicing and financial reporting·    Manage queue of open customer tickets and document resolution in CRM and internal KB, all in alignment with standards·    Develop and present instructional materials for both onsite and web-based customer training·    Collaborate with fellow technical agents and system developers to resolve complex technical issues, improve product usability and user experience, and test new system functionality·    Provide onboarding assistance to new support team membersQualificationsRequired:·    Associate’s Degree in IT, Accounting, Business or related field and minimum of 2 years of related experience in technical support or accounting role; OR an equivalent combination of education and experience·    Working knowledge of core accounting principles and workflows; must prove understanding of general ledger management·    Proven history of exceptional customer service, particularly with conflict de-escalation·    Experience training both individuals and groups of less than 25 using effective training methodologies, tools and techniques·    Ability to present complex information simplistically to a variety of audiences·    Natural aptitude to quickly learn custom software platforms·    Strong critical thinking, decision-making and analytical skills·    Strong project management, multitasking and organizational skills with keen attention to detail·    Excellent written and verbal communication skills with impeccable service-oriented mindset·    Excellent interpersonal, relationship-building and teamwork skills·    Ability to be resourceful, self-direct and work independently, showing initiative while seeking guidance when appropriate·    Ability to handle sensitive information with discretion and maintain confidentiality·    Ability to travel up to 10%Preferred:·    Bilingualism·    Familiarity with Zoho or similar CRM and ticketing platform·    Previous experience with an ERP and in aftermarket distribution industryStarting salary range = $50,000-$55,000