Software Support and Implementation Engineer- UAE

Job Overview:The Support Engineer will work in support team in ensuring the smooth operation, support, and maintenance of the Fuel Retail System across 500+ fuel stations and the Head Office. This includes overseeing system support for Back Office Systems, Point of Sale (POS) terminals, bank terminals, and all other relevant systems The role requires hands-on expertise in infrastructure management and experience in leading a team in a technical environment.Key Responsibilities:System & Infrastructure Support:Troubleshoot, diagnose, and resolve all application, user and system issues.Ensure high performance of Retail systems across Head Office and all sites.Provide support for MS SQL Server-based systems (Head Office, Back Office, POS).User & Client Support:Liaise with users at Head Office and fuel stations to resolve technical issues.Provide training and guidance to users on system functionalities as required.Work closely with vendors and external support teams for any third-party system issues.Required Skills & Qualifications:Technical Expertise:Background in infrastructure support (networking, servers, storage, cloud, security).Familiarity with POS systems, bank terminals, etc.Experience of Implement, test, configure, troubleshooting and supporting application.Experience in Providing technical support to end-user as per IT related issuesExperience in Writing queries and manage MS SQL and writing scripts.Good understanding of Web Services, API and IP based protocolsKnowledge of networking protocols, firewalls, VPNs, and other network management tools.Experience:Minimum 1-2 years of experience in IT support roles.Experience working with retail systems or similar environments with distributed sites.Personal Attributes:Strong leadership qualities with the ability to motivate and develop a high-performing support team.Able to manage high-pressure situations and lead incident responses.Self-motivated, detail-oriented, and able to work independently when required.Other Considerations:Ability to work in an on-call & shift rotation, if necessary, to provide after-hours support.UAE Driving License is a must