Software Testing and Salesforce Support

About the CompanyWe are seeking a Software Testing & Salesforce Support Specialist to join our Information Technology team. This role offers an exciting opportunity to contribute to digital transformation initiatives by ensuring software quality, supporting Salesforce, improving business processes, and delivering reliable technology solutions.About the RoleThis role offers an exciting opportunity to contribute to digital transformation initiatives by ensuring software quality, supporting Salesforce, improving business processes, and delivering reliable technology solutions.ResponsibilitiesDevelop and execute test plans, test cases, and test scenarios for new systems, enhancements, and digital solutions.Perform Functional, Regression, Integration, and User Acceptance Testing (UAT) to ensure system quality and production readiness.Identify, document, and track software defects through to resolution in collaboration with technical teams.Provide day-to-day administration and functional support for Salesforce, including user management, permissions, reports, dashboards, and system configurations.Support Salesforce Flows, Validation Rules, process automation, and troubleshoot functional issues.Gather, analyze, and document business requirements, and prepare functional specifications, user stories, and acceptance criteria.Analyze business processes and recommend system enhancements and automation opportunities to improve operational efficiency.Manage application support requests, coordinate with vendors and internal technical teams, and ensure timely issue resolution.Prepare operational reports, dashboards, and maintain system and business documentation.Deliver end-user training and develop user guides and operational procedures.Work closely with business stakeholders, project teams, and vendors throughout the development, testing, implementation, and support lifecycle.Contribute to digital transformation initiatives by continuously enhancing systems, processes, and customer-facing solutions. QualificationsBachelor's degree in computer science, Information Technology, Software Engineering, or a related field.Minimum 3–5 years of experience in Software Testing, Salesforce Administration/Support, Application Support, Business Analysis, or a related IT role. Required SkillsSoftware Testing & Quality Assurance.Salesforce Administration and Support.Business Analysis and Process Improvement.Functional, Regression, Integration, and UAT Testing.Strong analytical, troubleshooting, and problem-solving skills.Knowledge of automation tools and testing methodologies.Excellent communication and stakeholder management skills.Ability to manage multiple priorities in a dynamic environment. Preferred SkillsSoftware Testing & Quality Assurance.Salesforce Administration and Support.Business Analysis and Process Improvement.Functional, Regression, Integration, and UAT Testing.Strong analytical, troubleshooting, and problem-solving skills.Knowledge of automation tools and testing methodologies.Excellent communication and stakeholder management skills.Ability to manage multiple priorities in a dynamic environment.