Solution Consultant

Company Description Bright Brains Information Technology (BBIT) is a technology solutions and consulting company helping enterprises and government organizations solve complex IT challenges and accelerate digital transformation.Our expertise spans Cybersecurity, IT Service Management (ITSM), Digital Employee Experience, Identity & Access Management, Governance & Compliance, Workflow Automation, and CRM.We combine consulting expertise with leading technologies to deliver secure, efficient, and measurable business outcomes, supporting customers across the Middle East and beyond.Role Description We are looking for an experienced Solution Consultant who combines strong technical expertise with excellent customer-facing, communication, and presentation skills.The ideal candidate will work closely with customers and sales teams to understand business and technical challenges, design the right solutions, and translate product capabilities into measurable business value.This is a hands-on pre-sales role, requiring the ability to configure solutions, build PoCs, conduct technical workshops, and deliver compelling demonstrations to both technical and business stakeholders.The successful candidate should be able to connect:Customer Challenge → Use Case → Solution → Demo/PoC → Business ValueQualifications5+ years of overall experience in IT, including at least 2–3 years in Technical Pre-Sales, Solution Consulting, Sales Engineering, or a similar customer-facing technical role.Proven experience delivering product demonstrations, technical presentations, customer workshops, and Proofs of Concept (PoCs).Strong ability to understand customer challenges and translate technical capabilities into clear business and operational value.Hands-on experience with ITSM solutions; experience with any recognized ITSM platform is accepted.Good understanding of ITSM processes and frameworks; ITIL knowledge or certification is a plus.Experience with cybersecurity solutions; hands-on experience with Palo Alto Networks and/or F5 is highly preferred.Strong technical and hands-on capabilities, including product configuration, solution design, troubleshooting, and PoC development.Excellent English communication and presentation skills, with the confidence to engage both technical and business stakeholders.Strong interpersonal, storytelling, and customer engagement skills.Ability to work closely with sales teams throughout the customer journey, from discovery and demonstration through technical evaluation and closing.Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred.Willing and able to travel across the Middle East as required.