Solution Delivery Manager

About us NetGain Systems has built enterprise monitoring and observability software in Singapore since 2002. We own 100% of our technology: CloudVista (full-stack observability, with its built-in CoPilot AI assistant), ServiceDesk, IT Asset Management, and NetGain EMS, our data centre energy and facility monitoring platform. Over 1,000 organisations across Asia-Pacific run our software, including major telcos, banks, government agencies and hyperscale data centre operators. We are ISO 27001 certified. We are small enough that what you do matters, and established enough that you will be working on real infrastructure at serious customers from week one. The role This is not a pure project management job. You will own customer engagements end to end: sitting in the first technical discovery, shaping what we propose, then making sure we deliver exactly that. You are the person the customer calls, and the person engineering trusts to have scoped the work honestly. If you have been running delivery and want the mandate to shape the work as well, this is the step up. You will work alongside our CEO on the commercial side and our engineering team on delivery. What you will own Shape the solution. Join discovery calls, understand what the customer is actually trying to fix, and translate that into a solution our engineers can build and a proposal that survives procurement. Write the SOW: scope, deliverables, acceptance criteria, assumptions, risks. Carry the technical credibility. Present to customer architects, IT directors and platform teams. Answer hard questions about deployment models, integration, security and scale, or know exactly who to bring in. Our customers' own solutions managers will be your counterparts. Deliver it. Own scope, schedule, risk and acceptance across concurrent projects. Run the cadence, keep the project tracker honest, escalate early, and drive to signed UAT rather than letting sign-off drift. Grow the account. Turn a delivered phase into the next one. Spot the adjacent problem the customer has not asked about yet. Your first six months ●     Take ownership of one of our largest accounts: a multi-site observability and energy platform rollout for a hyperscale data centre operator, running across two countries●     Own the SOW and delivery for a new multi-site monitoring build now entering execution●     Support solution design and proposals for opportunities across Asia Pacific●     Establish delivery discipline we can repeat: SOW standards, acceptance criteria, project tracking You will not be thrown in alone. Expect to shadow before you own, and to have the CEO close at hand while you learn the accounts. From month three to six you will agree a set of KPIs with the CEO covering delivery and account growth, with a performance component attached. We would rather you learn the accounts properly first. What we are looking for Required●     4-6 years in technical project delivery, solutions consulting, pre-sales or engagement management, in enterprise software, IT infrastructure, telco or systems integration●     Genuine technical fluency: you can hold a conversation about networks, servers, virtualisation, cloud and monitoring without an engineer in the room, and you know where your limits are●     Hands-on experience of customer-facing delivery: you have contributed to SOWs, sat close to UAT and acceptance, and are ready to own both●     Excellent written and spoken English. You will be writing proposals customers act on●     Comfortable in front of senior customer stakeholders, and willing to say no to scope when it is right to●     Based in Singapore, with the existing right to work here. We are not sponsoring Employment Passes for this role●     Willing to travel occasionally within APAC Advantageous●     Exposure to observability, APM, NMS or ITSM tooling (Datadog, Dynatrace, Splunk, SolarWinds, Zabbix, ServiceNow or similar)●     Data centre infrastructure familiarity: power, cooling, BMS or SCADA●     Experience delivering through channel partners and distributors●     Bahasa Indonesia or Malay, or working experience in Indonesia or Malaysia●     PMP, PRINCE2 or equivalent, though we care more about what you have delivered Who this suitsSomeone who has been the person quietly holding a project together and wants the mandate to shape the work as well, not just execute it. If you enjoy being the bridge between what a customer needs and what engineers build, this is that job. What we offer ●     Competitive salary, plus a performance component from month six●     Direct access to the CEO and founder. No layers●     Real ownership of named accounts from day one●     A product our own engineers build, so when a customer needs something changed, we can change it To apply Send your CV and a short note to careers@netgain-systems.com telling us about one project you delivered that was in trouble, and what you did about it. We read those. NetGain Systems is an equal opportunity employer.