Solutions Consultant

As our Solutions Consultant, your number one priority is helping customers unlock brand health insights they can't surface in the dashboard alone, while owning commercial outcomes across onboarding, renewals, and pre-sales conversations.Why this role existsAt Tracksuit, Solutions Consultants turn brand data into brand stories. You'll support our growing UK Solutions team, working alongside Max to make sure customers get real, actionable insight from their Tracksuit data, wherever the dashboard alone can't get them there.You'll be a trusted analytical and commercial partner across Sales, Customer Success, and Product, helping brands see what their data is really telling them. As we continue to scale in the UK, this role is central to how customers experience the depth of what Tracksuit can offer.What you'll do:Own brand tracker & insight delivery: Lead brand tracker development and survey consultation cross-functionally between customers, Sales, and Customer SuccessUncover the story in the data: Analyse customer and category data to surface actionable brand performance insights and translate them into clear, compelling narrativesMaintain the standard: Keep insight delivery accurate and consistent with Tracksuit's data integrity and storytelling standardsSupport commercial conversations: Bring analytical and commercial context to onboarding, quarterly reviews, and renewalsAdd insight value pre-sales: Support scoping and survey design conversations where your expertise adds real commercial weightNavigate complexity: Handle methodological questions and disputes on complex accounts, with guidance from senior team membersShape the product: Propose new ways of cutting data that could live in the Tracksuit dashboard, working directly with Product to develop these improvementsBuild scalable solutions: Collaborate with colleagues on repeatable approaches and enablement for other teamsBring local context to a global picture: Contribute UK market and category knowledge to global insight frameworksRepresent Tracksuit externally: Promote Tracksuit at industry events and through networks (e.g. Market Research Society, Aura Awards, MADFest)What you'll bring:4+ years' experience in insights, analytics, brand tracking, or market research (agency or client-side)Working knowledge of brand tracking methodology and metricsSolid grounding in quantitative research — survey design, sampling, statistical interpretationStrong written and verbal communication, with the ability to make data commercially compelling to non-research audiencesConfidence collaborating cross-functionally with Sales, Customer Success, Product, and MarketingA kind, smart, and genuine human with a growth mindsetNice to have:SaaS experience — familiarity with subscription/dashboard-based delivery and how product engagement drives retention and expansionFMCG research experienceExposure to pre-sales (advanced discovery, demo facilitation, solution scoping and architecting)Mentoring and coaching experienceWhat Success Looks Like (first 12 Months)Consistently high-quality, well-turned-around tracker builds and survey consultations for customersInsight outputs that visibly shape onboarding, QBR, and renewal conversations, reflected in Sales/CS feedbackMeaningful contribution to pre-sales scoping and win outcomes on supported dealsStrong, growing use of Tracksuit's AI tooling across insight and analysis workWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.