spa front desk

Role Description The Spa Front Desk role at Confidentiel is a full-time, on-site position based in Dubai, United Arab Emirates. The front desk team member welcomes guests, manages check-in and check-out procedures, schedules and confirms appointments, and answers phone and in-person inquiries. Daily tasks include handling payments, maintaining accurate records in the booking system, and coordinating with therapists and other staff to ensure smooth operations and timely service. The role also involves explaining spa services and promotions, managing guest requests, and supporting a clean, organized reception area. The person in this role is expected to provide courteous, efficient customer service and uphold the spa’s professional standards.QualificationsCandidates should possess strong customer-facing skills, including Customer Service and Communication abilities.Candidates should possess front office skills, including Receptionist Duties and Phone Etiquette.Candidates should possess basic technical skills, including Computer Literacy and the ability to work with scheduling or point-of-sale systems.Previous experience in hospitality, spa, or hotel front desk roles is beneficial.Fluency in English is required; additional languages are an advantage.Strong organizational skills, attention to detail, and a professional, calm demeanor in busy environments are preferred.Ability to work flexible hours, including evenings and weekends, as required by spa operations.