Spa Manager

Company Description Hilton (NYSE: HLT) is a global hospitality leader with a portfolio of 27 renowned brands spanning more than 9,100 properties and over 1.3 million rooms in 143 countries and territories. For more than a century, Hilton has focused on delivering exceptional guest experiences, welcoming over 4 billion guests worldwide. Recognized as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton invests in creating a supportive, inclusive culture for more than 500,000 team members. The company continuously advances guest-focused technology, such as Digital Key Share, automated room upgrades, and flexible booking options for connecting rooms. Through the Hilton Honors loyalty program and app, nearly 250 million members enjoy personalized stays, exclusive experiences, and seamless digital services from booking to check-out.Role Description The Spa Manager is responsible for overseeing daily operations of the spa at a Hilton property in Riyadh in a full-time, on-site capacity. This role includes managing spa team members, coordinating schedules, and ensuring high standards of service, cleanliness, and safety. The Spa Manager develops and updates spa service offerings, monitors inventory and vendor relationships, and manages budgets and revenue targets. This role also involves delivering an outstanding guest experience by handling reservations, resolving service issues, and maintaining consistent communication with other hotel departments. The Spa Manager supports team development through coaching, performance feedback, and training on Hilton service standards and wellness best practices.Qualifications Experience in spa or wellness center management, including staff scheduling, service oversight, and operational coordination.Strong customer service and guest relations skills, with the ability to handle inquiries, feedback, and service recovery professionally.Knowledge of spa treatments, wellness services, and hygiene standards, with the ability to guide guests and support team training.Proficiency in basic financial management, such as budgeting, forecasting, and revenue tracking for spa operations.Effective communication and interpersonal skills, with the ability to collaborate with cross-functional hotel teams.Organizational and problem-solving abilities, including managing multiple priorities in a fast-paced hospitality environment.Previous experience in luxury hospitality or similar guest-facing environments is preferred.Relevant diploma or degree in hospitality, wellness management, or a related field is an advantage.Ability to work flexible hours, including weekends and holidays, as needed to support spa operations.Fluency in English; knowledge of Arabic is an asset.