SPA MANAGER (Founding Member)

SPA MANAGERFounding Member · Flagship StudioLocation: Berawa, Badung, Bali Employment Type: Full-Time Start: Pre-Opening · August 2026About PANTÉPANTÉ is a modern boutique recovery studio built for repeat guests, not one-time visits.We focus on professional, consistent bodywork for active lifestyles — recovery, reset, and rest. Our treatments are grounded in Thai and Balinese massage traditions, delivered with care, consistency, and strong technical fundamentals.We are preparing to open our first studio in Berawa, Bali.This is an opportunity to join PANTÉ as a founding team member and help build the studio from the ground up.The RoleWe are looking for a hands-on Spa Manager to build the team during pre-opening and lead daily operations after launch.The biggest priority initially is recruitment — finding, hiring and building a strong therapist team alongside the Founder.Once the team is established, you will take ownership of day-to-day operations, scheduling, guest experience, service standards and team performance.You will report directly to the Founder and help shape the culture and operating standards of PANTÉ from day one.Key ResponsibilitiesPre-OpeningLead recruitment and hiring of the therapist team, using your industry network and relationships to attract strong talentBuild the initial team: 1 Senior Therapist + 7 Junior/Mid-level Therapists, scaling over timeEstablish schedules, shifts, workflows and operational systemsWork with the Founder to implement SOPs and service standardsSupport therapist onboarding and trainingPrepare the studio for a smooth openingPost-OpeningLead daily operations of the studioManage therapist and front-desk scheduling, attendance and performanceMaintain treatment quality and consistencyManage guest experience, feedback and issue resolutionHire additional therapists and support staff as neededMaintain and improve SOPsBuild a strong, positive team cultureMonitor bookings, utilization, retention and other key performance metricsWork with the Founder on growth and commercial initiativesSupport membership, package and retail performanceTeam ScopeUp to 8 therapists, scaling over timeFront desk / guest services teamExternal vendors including cleaning, maintenance and suppliersWorking SchedulePre-OpeningApproximately 40 hours per week, with flexibility depending on recruitment and setup needs.Post-Opening6-day work week, 8 hours per day with 1-hour break.The Manager is expected to lead by presence during key operating hours, including peak periods, weekends and public holidays.Who We’re Looking ForExperience managing a spa, wellness studio or hospitality operationStrong operational and organizational skillsHands-on, structured and detail-orientedExperience managing therapists or service teamsStrong network within Bali’s spa / therapist communityProven ability to recruit and build a strong teamComfortable building systems from zeroStrong communication skills in English and Bahasa IndonesiaComfortable working with international guestsCalm, composed and solution-orientedHigh integrity and professionalismBonusPre-opening experienceThai or Balinese massage backgroundExperience training or mentoring therapistsFamiliarity with online booking and POS systems such as FreshaWhat PANTÉ OffersOpportunity to join as a founding team memberDirect involvement in building the studio and team from the ground upFocused, quality-driven concept rather than a high-volume tourist spaPerformance-based incentivesLong-term growth opportunity as PANTÉ expandsCompensation & BenefitsIDR 8,000,000–12,000,000/month, negotiable based on experiencePerformance incentivesBPJSStaff treatment benefits12 working days annual leave3-month probationary periodOpportunity for increased responsibility as the brand growsHow to ApplyPlease send via LinkedInCV / ResumeShort introductionAvailability for interviewWhatsApp number