Spanish-Speaking Technical Team Leader

Spanish-Speaking Technical Team Leader| Budapest-HybridEnjoy helping people grow, solving technical problems, and bringing a team together? Join us and help build our new technical support team in Budapest!At transcosmos, we provide multilingual customer support for our international partners. Our new team will support European customers of a partner specialising in home robotics and automated cleaning solutions, helping them use their products and resolve technical issues.We're looking for a Spanish-speaking Technical Team Leader who enjoys being involved in day-to-day operations and supporting colleagues. You'll combine people management with practical technical guidance, helping your team build confidence and deliver excellent customer service.What You'll DoLead and coordinate the team's daily work, creating a supportive and collaborative environmentCoach and mentor colleagues, helping them develop their skills and confidenceDeliver product and device-specific training to strengthen the team's technical knowledgeMonitor individual performance, provide constructive feedback, and support continuous improvementOrganise and lead team meetings that keep everyone informed and connectedListen to customer and team feedback and turn it into practical improvementsHelp the team meet the service standards agreed with our partnerWork closely with the Service Delivery Manager to support smooth daily operationsRequirementsWhat you'll bringAt least two years of experience in technical supportPrevious experience managing a teamExperience working in an SSC or BPO environment, with an understanding of day-to-day support operations, performance targets, and service quality expectationsConfident communication skills in Spanish and English, both spoken and writtenExperience using ticketing systems and Microsoft Office applicationsA customer-focused approach and strong problem-solving skillsThe ability to motivate others, delegate effectively, and help colleagues take ownership of their workGood organisational skills, attention to detail, and a proactive approachFlexibility to work according to a shift scheduleBenefitsWhy join us?Hybrid working in Budapest, combining time with your team in the office and working from homeCafeteria benefits and private health insuranceLanguage learning support to help you further develop your language skillsOpportunities for professional growth and development, building on your leadership and technical experienceThe chance to help build a new team from the start and contribute to how it works togetherAn international environment where you can use your Spanish and English every dayReady to grow with us and help your team succeed? Join us at transcosmos! Apply with your CV in English—we'd love to hear from you.