Job Description
Position: Spare Parts Sales Coordinator
Location: West Midlands, B95 6BPResponsible to: Reporting to After Market Sales and Support ManagerMain purpose of the Role:The main purpose of this role is to offer first line assistance to all AMMANN UK Asphalt Plant customers, helping them with procuring the spare parts/components they need for their plant repairs or maintenance projects.Assisting with customer parts enquiries & orders, plus upselling other parts, components or accessories to drive revenue levels whilst supporting the day-to-day workload of the engineers and customer service requirements.This is a key role building strong relationships with all customers, the internal team, service engineers, managers & directors whilst delivering a highly professional parts and service offering.Duties:- Take parts enquiries & orders over the telephone & email- Advise customers on the parts required to complete their specific works- Give customers the required technical & specification details for specific parts- Source alternative parts (like for like) if standard parts aren’t readily available- Take parts orders/enquiries from internal field service engineers- Ship parts using couriers/hauliers to customers & remote field-based engineers- Ordering & proactive picking of parts held in our office stores/warehouse forspecific jobs & ensuring delivery to correct address- Stock management & ordering to ensure correct levels are maintained in allwarehouses- Receive & check in all parts deliveries into our office- Build strong & positive relationships with all AMMANN UK customers- Chase open quotes to turn into orders- Chase open orders with the factories/suppliers & update system and customersaccordingly- To grow sales revenue of Parts to all our customers- Maintain up-to-date plant manuals and other necessary documents/systems- Step in to provide administrative support wherever needed to ensure business continuityAttributes required:- At least 2 years’ experience in a service/parts/customer focused role- Parts/service background is desirable, but we would consider candidates withgeneral knowledge of parts or with interest in engineering/manufacturing- Knowledge of plant & machinery would be advantageous- Strong customer service/sales skills alongside good communication skills- Knowledge of ERP systems (SAP / SAGE) is ideal, but training will be given- Full UK driving licence & own car required- Ability to work confidently within a team but also good initiative and an ability tothink outside the box to problem solve- A positive attitude and excellent interpersonal skills- Strong organisational skills- Ability to prioritise & self-manage daily workload- Confident, professional telephone manner- Attention to detail- Experience in Microsoft Office Suite (Word, Excel, Outlook).- Applicants must have the legal right to work in the UK.
Unfortunately, visa sponsorship is not available for this position.
Benefits
Company pensionFree parkingLife insuranceOn-site parkingPrivate medical insuranceSick payApplication question(s):How far are you willing to travel for work?Are you willing to work full time in the office as this is a fully office based role?Experience:Service/parts/customer focused role: 2 years (preferred)Licence/Certification:Full UK Driving Licence and own transportation (required)Work authorisation:United Kingdom (required)Work Location: In person