Specialist - Collections

Role Purpose:Responsible for managing overdue accounts, with a focus on complex and high-value debts. This role involves collaborating with the Credit Control Department to negotiate payment arrangements, resolve client disputes, and ensure compliance with insurance regulations, legal requirements, and internal company policies. The Collection Specialist plays a key role in enhancing cash flow by implementing advanced collection strategies, analyzing payment trends, and coordinating with internal departments to address and resolve issues affecting collections and the recovery of outstanding balances.Key Activities:• Handle Collection for overall Health portfolio .• Notify clients, brokers, and internal Sales & Agency teams about due premium installments and endorsement payments. • Regularly follow up with clients, brokers, and agencies to ensure the prompt settlement of outstanding and overdue premium amounts. • Establish and manage effective payment collection processes for active accounts, maintaining solid relationships with clients and brokers (excluding lapsed accounts). • Communicate with clients and brokers via email, phone calls, or in-person visits to facilitate premium payments and resolve payment-related concerns. • Document collection status to ensure due/collected payments are updated and keep track of the achievement of the collection function.• Develop monthly and quarterly reports highlighting updates, unresolved issues, and achieve the collection target. Qualifications:A bachelor’s degree in finance, Accounting, or equivalent is required.Minimum of 2 years of experience in collections