Specialty Coffee & Beverages Manager

Key ResponsibilitiesConduct regular outlet visits to monitor beverage quality, consistency, presentation, preparation techniques, and adherence to company standards.Perform quality control assessments across specialty coffee, matcha, teas, mocktails, and other hot and cold beverages offered by the company's brands.Evaluate espresso extraction, grinder calibration, brewing methods, milk texturing, beverage temperatures, and overall drink consistency.Develop and conduct hands-on training programs for baristas and beverage teams, focusing on technical skills, product knowledge, preparation standards, and service efficiency.Assess staff competency through practical evaluations, identify training gaps, and implement improvement plans.Establish and maintain standardized beverage recipes, preparation procedures, quality checklists, and training manuals across all outlets.Monitor coffee bean quality, roasting profiles, freshness, storage conditions, and brewing performance in coordination with roasters and suppliers.Support beverage research and development (R&D), including new drink concepts, recipe testing, ingredient selection, and seasonal menu launches.Evaluate beverage ingredients, equipment, and supplier products to ensure quality, consistency, and suitability for each brand.Monitor beverage costs, portion control, ingredient usage, stock handling, and wastage, recommending improvements to operational efficiency.Conduct regular equipment inspections, including espresso machines, grinders, brewing equipment, and other beverage preparation tools, ensuring proper calibration and maintenance.Work closely with Outlet Managers and Operations teams to identify recurring beverage quality issues and implement corrective actions.Support new outlet openings by assisting with beverage station setup, equipment testing, recipe implementation, and staff training.Maintain detailed QC reports, outlet assessment records, training evaluations, and follow-up action plans for management review.Ensure compliance with company SOPs, food safety, hygiene, equipment sanitation, and applicable beverage handling standards.Stay updated on specialty coffee developments, brewing techniques, beverage trends, and industry best practices to continuously improve the group's beverage offerings.Skills & QualificationsMinimum 4–6 years of experience in specialty coffee and beverage operations, including experience in quality control, training, or supervisory responsibilities.SCA (Specialty Coffee Association) certification is highly preferred, particularly in Barista Skills, Brewing, Sensory Skills, or Roasting.Previous coffee roastery experience or strong knowledge of coffee roasting processes, roast profiles, bean selection, and quality evaluation is highly desirable.Advanced knowledge of specialty coffee, including espresso extraction, grinder calibration, brewing methods, coffee origins, processing methods, and sensory evaluation.Strong technical understanding of espresso machines, grinders, brewing equipment, and their maintenance requirements.Proficiency in preparing and evaluating a wide range of beverages, including matcha, specialty teas, mocktails, signature beverages, and other hot and cold drinks.Proven experience conducting beverage quality assessments, practical training, and staff competency evaluations.Strong knowledge of beverage recipe development, standardization, product costing, and quality assurance.Excellent sensory evaluation skills with the ability to identify inconsistencies in flavor, aroma, texture, and presentation.Strong leadership, coaching, communication, and problem-solving skills.Ability to work independently, identify operational gaps, and implement effective corrective actions.Experience supporting multiple F&B outlets or brands is highly preferred.Valid UAE driving license is required.Flexibility and willingness to travel regularly between company outlets for quality inspections, training, equipment checks, and operational support.