Spitalfields Store Manager

Job Title: Spitalfields Store ManagerReports to: Marketing & Retail Operations Manager Hours: Full-time  Contract: Permanent  Location: Never Fully Dressed Store, Spitalfields    OUR STORY, YOUR IMPACT  At Never Fully Dressed, we’re more than just a fashion brand - we’re a community built on self-expression, inclusivity, and individuality. Born from humble beginnings in the vibrant markets of East London, we’ve grown into a global brand that celebrates diversity and empowers women to embrace their unique style. Our team is driven by creativity, passion, and a commitment to making a positive impact, designing versatile pieces that inspire confidence and joy in everyday life.  WHO WE ARE We are honest and transparent and we value self-reflection. ‘A liar is worse than a thief’ We have a growth mindset personally and professionally. We are driven, progressive, interesting, learning and open. We challenge the status quo and encourage innovative thinking.  We support each other and help each other out. We know we are interconnected and part of a team. We are respectful and we come with good intent. ‘We all put our trousers on the same way.’ We are grateful for each other, for our relationships, communities and opportunities and we focus on how we can build on this. We show up. ‘If you don’t want to dance don’t come to the party.’  WHAT YOU’LL BE DOING A retail store manager is part leader, part sales driver, part problem-solver, and part operations expert —keeping the store profitable, the team motivated, and customers happy. This is an exciting opportunity to lead the team in our brand-new London Store. As Store Manager at Never Fully Dressed you will be a core representative of the brand, working closely with the Retail & Marketing Ops Manager to build an inclusive and empowering community. In this role, you will play a vital part in bringing the brand to life, delivering NFD styling, exceptional customer service, driving sales, training a motivated sales team and managing daily store operations. You’ll create a feel-good, inclusive store experience for all customers whilst driving store performance to achieve sales targets and KPIs.  You’ll be responsible for The Store Manager is positioned as the link between store staff and upper management - communicating company updates, goals and initiatives to keep the team engaged in overall business objectives. Manage the day-to-day running of the London store to ensure success of hitting sales targets and store goals. Manage store operations, including rotas, payroll, health and safety, and compliance. Maintain store standards in line with Never Fully Dressed expectations, ensuring we create memorable, inclusive store experiences for all customers. Collaborate with the merchandising team to manage inventory levels to prevent overstock and ensure the right product mix is available in store to hit targets. Develop the growth of a high-performing retail team, providing ongoing training and reporting on individual development. Managing recruitment, onboarding, training, and performance development. Provide consistent reporting on store performance and highlight opportunities for growth to the Head Office team. Act as a brand representative, driving regional brand awareness through clear and consistent storytelling. Supporting brand events, product launches, and community engagement initiatives.  WHAT WE’RE LOOKING FOR  Retail Experience: an experienced retail manager, ideally within fashion, lifestyle, or premium retail. Commercially aware, with experience delivering sales growth and achieving KPIs. Systems: Knowledge of Shopify POS, Microsoft Excel, Microsoft Outlook, inventory management and cash handling. Problem-Solver: Ability to adapt and find solutions in response to challenges, align with local activity or seasonal changes to ensure targets can be met. Customer Service: Strong customer service and relationship building abilities. Confident sales and styling skills.  A confident leader who inspires, coaches, and develops others. Passionate about creating an inclusive environment where customers and colleagues feel welcome and valued. Flexible availability including weekends, evenings and peak trading hours.   WHAT WE OFFER Competitive salaryGenerous staff discount and uniform allowanceRetail performance-related bonus schemeOngoing learning and career development; opportunities to progress within a growing fashion brandA supportive, collaborative, and inclusive team culture