Sports Club General Manager

We are seeking an experienced, responsible, and strategic Sports Club General Manager to oversee daily club operations, manage staff, and ensure high-quality facilities and services. The successful candidate will drive membership growth, improve customer satisfaction, manage financial performance, and support the club's long-term development.The ideal candidate should possess strong leadership, communication, organizational, and problem-solving skills, with a solid understanding of sports facility management, customer service, financial planning, and business operations.Key ResponsibilitiesOversee daily sports club operations, facilities, and service standards.Develop and implement business strategies, operational policies, and improvement plans.Supervise staff, manage work schedules, and monitor employee performance.Manage membership services, customer relationships, and member retention.Plan and coordinate sports activities, tournaments, events, and club programs.Monitor budgets, operating expenses, revenue, and financial performance.Develop marketing strategies to attract new members and promote club services.Ensure sports facilities, equipment, and common areas are safe, clean, and well-maintained.Handle member feedback, complaints, and operational issues professionally.Ensure compliance with safety requirements, relevant regulations, and club policies.Build relationships with sponsors, vendors, business partners, and community organizations.Prepare operational reports, financial summaries, and performance updates for management.Identify opportunities to improve service quality, operational efficiency, and profitability.Perform other duties assigned by management.RequirementsBachelor's degree in Sports Management, Business Administration, Hospitality Management, or a related field.Previous experience in sports club management, facility management, hospitality, or operations management.Strong leadership, communication, decision-making, and problem-solving skills.Good knowledge of sports facility operations, membership management, and customer service.Experience in budgeting, financial management, marketing, and business development.Excellent organizational skills and ability to manage multiple priorities.Ability to lead teams and build positive relationships with members and stakeholders.Proficiency in Microsoft Office and club management systems.Professional, proactive, customer-focused, and committed to continuous improvement.