Sr. Associate, FSM Functional

Job summary:To provide functional support, configuration assistance, and user support for TAQA Distribution's Field Service Management (FSM) system, contributing to the reliable operation and continuous improvement of field service operations capabilities. The Sr. Associate, FSM Functional works under the direction of the Manager, Platforms (EAM & Core Utilities) to ensure the system is correctly configured, user issues are resolved promptly, and functional documentation is maintained to a high standard.General Responsibilities:Policy, Procedures, Process and SystemsEnsure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.ReportingEnsure that all reports are completed timely and comply with the business policies and standards.Manage the preparation of periodical management reports and progress reports to keep the business senior management informed about the progress of various initiatives and to facilitate decision-making.Comply with organization’s requirements in a timely manner.Job Specific Responsibilities:Provide day-to-day functional support and administration for TAQA's FSM platform (Oracle Field Service, ServiceMax, or equivalent), resolving functional incidents and user queries from field operations and dispatch teams.Support FSM functional configuration activities including work order scheduling rules, technician skill sets, dispatch zones, and mobile application configuration updates.Maintain FSM functional documentation including configuration guides, process maps, and mobile application user guides for field operations teams.Support FSM integration monitoring with EAM and GIS systems, assisting in the investigation and resolution of functional interface issues.Assist in FSM enhancement projects, supporting requirements gathering, user acceptance testing, and deployment activities.Provide FSM functional training and user support to TAQA's field technicians and dispatch coordinators.Apply AI-powered scheduling optimisation features to improve field workforce utilisation and first-time fix ratesHSE, Security, and Risk Protocols:The Employee shall adhere to all the HSE, Security and Risk Management Rules & Procedures communicated by the company, including:Taking reasonable care of their own health, safety, and security.Taking reasonable care of the health, safety and security of persons that may be affected by their acts or omissions at work.Co-operate with their employer with respect to any instruction and/or actions taken by the employer to protect the employee and/ or comply with HSE and security requirements.Report to their immediate line manager any situation which they have reason to believe could present a risk, hazard, or issue to an individual or the company and which they cannot correct themselves.Report all HSE and security incidents and work-related injuries.Not intentionally or recklessly interfere with or misuse anything provided at the workplace that supports the interest of HSE, security and welfare.Technical Competencies:FSM Functional Configuration & Support (Oracle Field Service or equivalent)Work Order Scheduling & Dispatch ManagementField Mobile Application SupportFSM-EAM Integration Functional SupportAI & Scheduling Optimisation Feature ProficiencyStrategic & Business Competencies:Field Operations Process AwarenessVendor Coordination & User CommunicationContinuous Improvement & Learning AgilityEssential RequirementsBachelor’s degree in Information Technology or equivalent3 years of relevant working experienceDesired RequirementsMaster’s degree in Information Technology or equivalent6 years of relevant working experience