Sr Audio Visual Engineer, Executive Support

AV Support Engineer — (Onsite in Midtown Manhattan)MMD Services is partnering with a global multi-billion dollar investment firm built around world-class talent and cutting-edge technology. For over 30 years their financial services have consistently delivered exceptional results to leading investors worldwide. With offices in Chicago, New York City, Miami, London, and Hong Kong and over 2,000 employees, they are adding an AV Support Engineer to their New York team.This is a hands-on support and troubleshooting role. The environment is already designed, installed, and configured, so there is no programming or system design work here. You keep the rooms running, resolve issues while meetings are in progress, and act as the escalation point when the first-line team cannot solve something. Meeting spaces stay camera-ready and global calls run without interruption.Given the fast-paced trading environment and the sensitive nature of financial services, this is an onsite role in New York City.Zoom and collaboration (primary focus)Administer Zoom Rooms through the Zoom admin console, including room configuration, device management, settings, and firmwareTroubleshoot Zoom Rooms endpoints live, covering audio routing, device selection, cameras, displays, and connectivitySupport Zoom webinars and large-format meetings from setup through wrapProvide direct Zoom support to executives and trading floor staffQ-SYS and AV systemsSupport and troubleshoot Q-SYS Core and connected devices at Tier 0 through Tier 2Locate and verify Q-SYS device addressing, confirm devices are communicating on the network, and confirm the Core is connected to Zoom correctlyTroubleshoot audio and video signal flow across DSPs, microphones, cameras, codecs, touch panels, displays, and switchingOwn Logitech conferencing hardware, including deployment, firmware and OS updates, and hardware troubleshootingLive executive supportProvide hands-on support for high-visibility global meetings, events, and executive sessionsTriage and resolve time-sensitive issues independently and under pressureLead incident response for AV and conferencing issues and coordinate with internal teams and vendors through to resolutionSupport AV installs, room builds, refreshes, and moves as projects come upBroader technology support (roughly 20% of the role)Step in on end-user technology as business needs shift, including workstation setup, imaging, monitors, peripherals, and hardware swapsTroubleshoot Windows 10 and 11, Microsoft Office, and general desktop issuesPartner with distributed teams on asset management and large-scale movesWhat you bringCurrent hands-on Zoom Rooms support experience with Zoom admin console access, beyond room-level useRecent hands-on Q-SYS support and troubleshooting experience covering the Core, device connectivity, and Zoom integration. Design and programming experience is welcome, though it is not what this role does day to dayHands-on Logitech experience including Sync, firmware, and hardware troubleshootingA track record of troubleshooting live AV independently in a demanding environment where Zoom is the primary collaboration platformSolid AV signal flow and AV-over-IP fundamentals, plus networking basics including TCP/IP, VLANs, DHCP, and DNSComposure in front of senior executives, with strong responsiveness, discretion, and follow-throughWillingness to move into broader end-user support when the business needs itNice to haveSedna or a similar room scheduling and AV coordination platformMicrosoft Intune, Azure AD (Entra ID), and endpoint management exposureBachelor's degree and 5 or more years of relevant technical support experienceWhat the firm offersHigh visibility on a small technology team with direct executive exposureCareer progression inside a global organizationFree catered breakfast, lunch, and snacksA recognizable name on your resumeMMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.