Sr. Business Analyst

Biletix TeamBiletix Ticketmaster Turkey, part of Live Nation Entertainment, is the world’s largest live entertainment company and consists of five different business segments: concert promotion and venue management, sponsorship, ticketing solutions, e-commerce, and artist management. Live Nation Entertainment aims to deliver innovative and engaging live entertainment experiences for artists and fans before, during, and after shows.💼About The PositionAs a Senior Business Analyst, you will help shape the digital and operational experiences behind Biletix’s ticketing platform. You will partner with business and technology teams to turn complex needs into clear, scalable solutions across web, mobile, box office and organizer-facing products. Using data, customer insight and strong stakeholder collaboration, you will support product decisions and help deliver reliable experiences for fans, organizers and internal teams.What You’ll DoPartner with commercial, marketing, customer service and organizer relations teams to understand, prioritize and clarify business needs,Translate business needs into clear user stories, acceptance criteria and functional documentation; support Definition of Ready and Definition of Done practices,Map current and future-state processes using BPMN or equivalent methods, and maintain traceability across requirements and changes,Analyze the end-to-end ticket purchase journey, identify drop-off points and develop practical improvement opportunities,Monitor key performance indicators including conversion rate, cart abandonment, payment success rate and search performance; turn findings into actionable recommendations,Design A/B test hypotheses, interpret outcomes and support product and commercial decisions with evidence,Use SQL to extract, validate and analyze data from data warehouse and operational systems; prepare sales, profitability, channel and cohort analyses,Build and maintain dashboards and recurring reports for management and business stakeholders using tools such as Power BI, Tableau or Looker,Define business requirements for integrations with organizers, venues and partners, including API and file-based data flows,Analyze payment, refund, loyalty and access-control processes; identify opportunities to simplify manual work and improve operational efficiency,Contribute to Agile ceremonies, support backlog refinement and coordinate UAT scenarios, testing and go-live readiness,Monitor post-launch results, assess realized benefits and communicate insights to senior stakeholders,Consider relevant compliance requirements, including KVKK/GDPR, consumer rights, e-invoicing and payment security, within analyses and solution design,Mentor junior and mid-level analysts, share business analysis standards and support knowledge transfer across the team.What You’ll NeedSeveral years of business analysis experience in digital products, e-commerce, fintech, ticketing or similarly complex operational environments,Strong experience gathering and managing requirements, writing user stories and acceptance criteria, and facilitating stakeholder alignment,Confidence translating ambiguous business problems into structured, scalable solution options and communicating trade-offs clearly,Solid SQL skills and hands-on experience with data analysis, dashboarding and reporting tools such as Power BI, Tableau or Looker,Understanding of digital customer journeys, conversion funnels, experimentation and product performance metrics,Experience working with Agile/Scrum teams and supporting UAT, release readiness and post-launch evaluation,Knowledge of integrations, payment and refund flows, or high-volume operational processes is a plus,Familiarity with BPMN, process modelling and data-quality investigation is a plus,Good command of written and spoken English, with the ability to collaborate effectively with international teams.Why Should You Choose Us?❤️ 🩹 We Care About Your Well-BeingLife Insurance Private Health Insurance 👨 👩 👧 👦 We Care About Your FamilyChildcare Support Enhanced Parental Benefits 🏆 We Support Your CareerLegends Service Award Rockstar Awards 🎫 We Care About Your Financial Well-BeingMeal Card / Meal Allowance✨Are you ready?How about turning complex business needs into meaningful product improvements and helping millions of fans enjoy live entertainment with confidence?Join our team and help us create smarter, smoother and more impactful ticketing experiences together!Özgeçmişim (CV), başvuru formum ve/veya mülakat süreci kapsamında tarafımdan bilerek ve isteyerek paylaşılan özel nitelikli kişisel verilerimin (örneğin sağlık bilgileri, engellilik durumu, ceza mahkûmiyeti bilgisi vb.) işe alım süreçlerinin yürütülmesi, başvurduğum pozisyona uygunluğumun değerlendirilmesi ve başvurumun olumlu sonuçlanması halinde hizmet akdinin kurulması amaçlarıyla, 6698 sayılı Kişisel Verilerin Korunması Kanunu’nun 6. maddesi uyarınca Biletix Bilet Dağıtım Basım ve Ticaret A.Ş. tarafından işlenmesine açık rıza verdiğimi, açık rızamı her zaman geri alabileceğim konusunda bilgilendirildiğimi kabul ederim.