Sr. Deal Desk Specialist

The RoleWe are seeking a Senior Deal Desk Specialist to support the Deal Desk function at ServiceTitan.This role operates at the center of our go-to-market organization, partnering closely with Sales, Finance, Legal, Pricing and Packaging, and Revenue Operations to support the structuring and execution of commercial agreements. The Deal Desk Specialist will play a key role in helping accelerate deal velocity while ensuring alignment with pricing policies, approval guidelines, and revenue recognition requirements.This is a highly collaborative and detail-oriented role that requires strong organizational skills, business acumen, and a willingness to learn. The ideal candidate is early in their career and interested in developing expertise in quote-to-cash processes, SaaS deal structures, and cross-functional operations.What You’ll OwnDeal Support & ExecutionSupport Sales teams in structuring standard and non-standard dealsReview quotes for accuracy, completeness, and compliance with company policiesAssist with resolving deal-related questions and escalationsPricing, Discounting & GovernanceApply pricing and discounting guidelines to ensure consistency and complianceHelp enforce approval workflows and documentation requirementsMaintain accurate records of deal terms and approvalsOrder Management & Quote-to-Cash SupportAssist in the seamless transition of closed deals into order processing and billingPartner with Accounting and Revenue teams to ensure data accuracySupport adherence to revenue recognition policies (ASC 606)Cross-Functional CollaborationWork closely with Sales, Finance, Legal, Revenue Operations, and Pricing teamsHelp facilitate communication and alignment across stakeholdersProvide timely updates on deal status and requirementsOperational EffectivenessSupport process improvements across the deal lifecycleIdentify data inconsistencies or inefficiencies and escalate as neededMaintain documentation of processes, policies, and best practicesWhat You Bring0–3 years of experience in Deal Desk, Sales Operations, Finance, Accounting, or a related fieldStrong attention to detail and organizational skillsBasic understanding of SaaS business models or willingness to learnAbility to manage multiple priorities in a fast-paced environmentStrong communication and collaboration skillsProficiency in Excel or Google SheetsNice to HavesInternship or experience in Finance, Accounting, Sales Ops, or RevOpsExposure to CRM systems (e.g., Salesforce) or CPQ toolsFamiliarity with quote-to-cash or order management processesInterest in pricing strategy or SaaS operationsWhy This Role MattersAt ServiceTitan, every deal represents both an opportunity and a commitment. This role helps ensure we:Execute deals accurately and efficientlyMaintain consistency in pricing and approvalsSupport operational integrity across billing and revenue processesScale our deal processes as the company growsThe Deal Desk Specialist plays an important role in supporting the foundation of our revenue engine and enabling ServiceTitan to scale with discipline and consistency.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.Use of AI Technology:We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.