Sr.Expert - Transformation

Job DescriptionAbout the roleWe are looking for a P6 Senior Expert, Transformation to strengthen our transformation capability across business process redesign, systems thinking, automation, and AI-enabled operating model change. This role will help the transformation team deeply understand how work happens today, identify gaps and inefficiencies, shape future-state processes, validate opportunities through prototypes or POCs, and provide structured delivery-ready inputs to Product Owners and Technology teams.This is not a traditional Business Analyst or Product Owner role. Product Owners will continue to own detailed functional requirements, user stories, acceptance criteria, backlog management, release planning, and feature-level success criteria. This role works upstream to define the process problem, transformation opportunity, future-state operating model, AI/automation potential, POC validation approach, and clear handoff inputs for delivery teams.Key responsibilitiesLead current-state business process discovery and gap analysis across teams, tools, systems, handoffs, controls, and decision pointsMap how work actually happens, including exceptions, manual workarounds, rework loops, dependencies, and operational pain pointsDesign future-state workflows and operating model recommendations that improve speed, quality, productivity, scalability, control, and user experienceIdentify where AI, GenAI, workflow orchestration, automation, or agentic AI concepts can create measurable business valueShape and validate transformation opportunities through prototypes, POCs, pilots, or practical experiments before full delivery commitmentConnect process, data, systems, people, controls, governance, and outcomes to provide strong systems-level transformation thinkingPartner with Product Owners and Technology teams by providing structured process context, value hypotheses, POC findings, dependencies, risks, and delivery-ready inputsFacilitate stakeholder workshops and align business, Product, Technology, Data, Governance, Operations, and BAU teams on problems, scope, outcomes, and next stepsDefine process-level KPIs, value measures, governance needs, and BAU handover considerationsQualifications8+ years of experience in business transformation, operations transformation, process redesign, process improvement, product operations, business analysis, or a related fieldStrong current-state process discovery, gap analysis, process mapping, and future-state design capabilityStrong systems thinking, with the ability to connect people, process, data, systems, controls, governance, and business outcomesExperience working with Product Owners, Technology, Data, Operations, or Governance teamsExperience translating ambiguous business problems into structured transformation opportunities and delivery-ready inputsStrong stakeholder management, facilitation, communication, analytical, and problem-solving skillsAbility to operate independently in ambiguity and influence cross-functional teams without direct authorityAdditional InformationExperience with AI, GenAI, automation, workflow orchestration, RPA, low-code automation, POCs, pilots, or digital transformationExperience shaping AI/automation use cases from business process problems, including human-in-the-loop workflows and exception handlingExperience with business case development, benefits tracking, change management, adoption planning, or operating model designDomain exposure in GSRS, retail, data operations, analytics, or global operationsFamiliarity with Lean Six Sigma, Agile, BPMN, value stream mapping, design thinking, or process re-engineeringTools such as Miro, Visio, Lucidchart, Jira, Confluence, Power BI, Excel, Power Automate, Copilot, or GenAI toolsOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion