Sr. Government Relations Officer

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionRole SummaryThe Government Relations Executive is responsible for managing and maintaining relationships withgovernmental and regulatory authorities in Bahrain and providing end-to-end Government Relationssupport for both the tMart and Logistics verticals. The role ensures regulatory compliance, supportsbusiness continuity and expansion, and acts as the primary liaison between the Company and externalstakeholders.What's On Your Plate? Serve as the Government Relations focal point for both the tMart and Logistics verticals inBahrain, providing end-to-end support across all operational, licensing, regulatory, labor,and governmental affairs matters, while ensuring compliance with applicable laws andsupporting the expansion and day-to-day operations of both businesses. Manage and support the establishment, licensing, renewal, and ongoing regulatoryrequirements for all tMart stores, Logistics operations, riders, vehicles, and relatedfacilities, ensuring uninterrupted business operations and compliance with all relevantgovernmental requirements. Handle correspondence, responses to requests, and coordinate with the Ministry ofInterior, Criminal Investigation Department (CID), Traffic Directorate, and other lawenforcement authorities in relation to incidents, accidents, investigations, and officialinquiries involving employees, riders, 3PL partners, or customers, and represent theCompany Before Such Authorities When Required. Manage the renewal and maintenance of all corporate licenses and official registrations,including Commercial Registration (CR), Trade License, Chamber of Commercemembership, import licenses, municipality licenses, and any other regulatory permitsRequired For The Company's Operations. Oversee all activities on the LMRA portal, including new work visa applications, renewals,cancellations, amendments, and business visa processing. Coordinate the issuance and renewal of employees’ CPR cards, liaising with the relevantgovernment authorities and municipalities to obtain address certificates and advertisingpermits where required. Administer all GOSI-related processes, including employee registration and deregistration,annual salary updates, work injury reporting, and resolving discrepancies related toemployee records and invoices. Handle the end-to-end process for employees’ driving licenses, including documentpreparation, online appointment scheduling, and coordination with the Ministry ofInterior until issuance or renewal is completed. Manage the Tamkeen portal by registering employees, identifying and applying for eligiblesupport programs, submitting required company documentation, and following up onapprovals, invoices, and reimbursements. Coordinate the issuance of family visit visas and business visit visas through the NPRAportal, ensuring compliance with all applicable regulations and requirements. Process and renew health certificates and other employee-related approvals with theMinistry of Health (MOH), National Health Regulatory Authority (NHRA), Labor MarketRegulatory Authority (LMRA), Social Insurance Organization (SIO), and other relevantauthorities. Liaise with internal departments to obtain regulatory approvals and permits forcampaigns, promotions, rewards programs, and marketing initiatives from the Ministry ofIndustry, Commerce and Tourism (MOIC), Consumer Protection Authority, and othercompetent authorities. Support customs clearance activities and coordinate with the relevant authorities forimport and export requirements whenever applicable. Lead the licensing and establishment process for new branches and locations, obtainingall required approvals and permits from the Ministry of Industry, municipalities, CivilDefense Authority, Ministry of Health, Ministry of Transportation andTelecommunications, and other regulatory bodies. Handle customer complaints filed before the Consumer Protection Authority and othergovernmental entities, represent the Company during meetings and hearings, andcoordinate with internal stakeholders to achieve amicable resolutions. Prepare, attest, notarize, and legalize contracts, agreements, and corporate documentsbefore the competent authorities, embassies, and public notaries whenever required. Represent the Company before public notaries and relevant authorities in connection withPOAs, Board Resolutions, corporate amendments, changes to authorized signatories, andother corporate governance matters. Coordinate with sponsors, authorized signatories, shareholders, and senior managementto facilitate their attendance before government authorities whenever required. Obtain all required governmental approvals and permits related to Corporate SocialResponsibility (CSR) initiatives and community engagement activities. Monitor regulatory developments and governmental procedural changes and proactivelyinform the Legal and relevant business teams of any changes that may impact theCompany's operations. Manage all Traffic Directorate related processes, including vehicle registrations,registration book renewals, advertising permits, driving licenses, and any otherrequirements relating to riders and 3PL partners. Review, reconcile, and coordinate the settlement of violations, fines, and notices issued bygovernmental entities, including the Traffic Directorate, municipalities, Ministry of Health,and other competent authorities. Handle the filing, registration, renewal, and protection of trademarks, trade names, logos,and intellectual property rights, and coordinate with the Trademark Authority andrelevant authorities for their use in campaigns and advertising activities. Represent the Company before governmental authorities and regulatory bodies and act asthe primary point of contact for all external governmental affairs matters in Bahrain.QualificationsWhat Did We Order?Bachelor’s DegreeMinimum of 5 years’ experienceTime Management SkillsCustomer Service SkillsOrganizing SkillsFluent in both languages Arabic and EnglishCommunication skills (Written and Verbal)Excel Skills