Sr. Logistics Manager

The Senior Operations Manager must maintain an onsite presence at the assigned location to provide operational leadership and ensure effective day-to-day business execution. Periodic local travel may be required for meetings, training, and operational support. Position Summary: The Senior Operations Manager is a strategic and influential leader responsible for directing Blackrock Logistics’ operations and transportation activities across 24/7 operations. This role provides vision, leadership, and accountability for operational performance while fostering a culture of safety, customer service, teamwork, and continuous improvement. The Senior Operations Manager leads and develops operational team by setting clear expectations, coaching managers and supervisors, driving employee engagement, and building leadership capability throughout the operations team. This position serves as a trusted partner to customers and internal stakeholders, ensuring strong relationships, operational excellence, and consistent execution of company objectives. Through strong business acumen and decisive leadership, the Senior Operations Manager evaluates operational strategies, systems, and processes to identify opportunities for improvement, increase efficiency, and drive sustainable profitability. The role is responsible for establishing strategic direction, aligning resources with business goals, and leading change initiatives that enhance service, productivity, and overall operational performance. As a senior leader, this position champions accountability, develops high-performing teams, and creates an environment where employees are empowered to make decisions, solve problems, and contribute to the long-term success and growth of the organization. Key Duties and Responsibilities:

• Ability to work a flexible schedule in support of a 24/7 operation, including nights, weekends, and holidays.
• Demonstrated critical thinking, analytical reasoning, and complex problem-solving skills.
• Strong organizational and time management skills with exceptional attention to detail.
• Proven ability to thrive in a fast-paced, dynamic, and continuously evolving environment.
• Excellent verbal and written communication skills; bilingual Spanish/English preferred.
• Demonstrated ability to lead by example, maintain accountability, and uphold the highest standards of integrity and professionalism.
• Strong customer-focused mindset with a commitment to delivering exceptional service to both internal and external stakeholders.
• Knowledge of business management principles, including strategic planning, resource allocation, workforce management, leadership development, and operational execution. Leadership & Operational Responsibilities
• Provide leadership, direction, and support to managers, supervisors, and frontline employees within the assigned territory.
• Communicate organizational goals, performance expectations, and strategic initiatives while fostering a culture of accountability and engagement.
• Plan, organize, and direct the work of subordinate staff to ensure operational objectives are achieved efficiently and effectively.
• Lead and develop high-performing teams through coaching, mentoring, performance management, and employee development initiatives.
• Serve as the primary operational contact for employees, customers, and business partners within the assigned region.
• Manage transportation, dispatching, routing, scheduling, and load-tracking activities across all assigned accounts.
• Collaborate with cross-functional leadership to develop and implement operational strategies, procedures, and process improvements.
• Implement and communicate operational, scheduling, and policy changes to ensure alignment with business objectives.
• Conduct investigations and resolve customer, employee, and service-related concerns promptly and professionally.
• Monitor operational performance to ensure compliance with company policies, customer requirements, safety standards, DOT regulations, and FMCSA requirements.
• Analyze operational and financial performance metrics to identify opportunities for increased efficiency, service improvements, and profitability.
• Lead employee training and development programs related to safety, quality, systems, compliance, and operational best practices.
• Drive a culture of continuous improvement, operational excellence, and employee engagement throughout the organization.
• Ensure all operations are conducted safely, efficiently, and in accordance with regulatory and company standards. Required Qualifications:
• Minimum 8 years of progressive leadership experience in transportation, logistics, and supply chain operations, with a strong emphasis on account management.
• Minimum 8 years of experience managing transportation and distribution operations within a temperature-controlled food environment.
• Minimum 8 years of experience leading, developing, and managing supervisors, managers, and frontline employees.
• Bachelor’s degree in business administration, Logistics, Supply Chain Management, Transportation, or a related field preferred.
• Minimum 8 years of experience in transportation dispatch operations, including planning, routing, scheduling, load optimization, tracking, and fleet management.
• Extensive knowledge of federal, state, and local transportation regulations, including DOT and FMCSA compliance requirements.
• Proven ability to manage dedicated customer account while maintaining high service levels, operational efficiency, and profitability.
• Strong analytical and decision-making skills with the ability to evaluate operational performance, identify improvement opportunities, and drive results.
• Demonstrated success leading large-scale transportation and distribution operations in a fast-paced environment.
• Advanced proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience utilizing Transportation Management Systems (TMS), fleet management platforms, and logistics software.
• Strong computer and data analysis skills with the ability to leverage technology to improve operational performance and reporting.