Sr Manager – BPO Operations | Must have US Mortgage (Title services) Experience

Job roles: Senior Manager – Operations | US Mortgage -Title Services (Settlement) (US Mortgage experience is a MUST for this role)📍 Location: Coimbatore🏢 Work Mode: Work from Office🌙 Shift: Night Shift – US Hours⏳ Notice Period: Immediate Joiners PreferredWe are looking for a seasoned professional to lead large-scale operations in the US Mortgage/Title Services domain. This is a high-impact leadership role managing multiple accounts and driving delivery excellence.📌 Key ResponsibilitiesLead and manage multiple client accounts with a span of 100–150 FTEsDrive end-to-end delivery, quality, and client satisfaction, including handling escalationsBring deep expertise in US Mortgage Operations – Settlement Services, including:Post-ClosingRecordingPolicy PreparationCurativeConduct daily/weekly governance calls and huddles with Line Leads and ManagersAnalyze MIS reports to drive performance improvements and informed decision-makingOwn and manage P&L, ensuring revenue growth and profitability targets are metEngage with clients through reviews, meetings, and strategic discussions🎯 What We’re Looking ForGraduate degree (mandatory)10+ years of experience in Mortgage/Title OperationsProven experience managing large teams and multiple accountsStrong financial acumen and stakeholder management skillsFlexibility to work in US shift hours🚀 Why Join Us?Opportunity to lead large, impactful operationsWork with global clients in a fast-paced environmentDrive strategy, growth, and operational excellenceSkills: productivity,sla,productivity improvement,title search,team management,settlements,client engagement,title services,decision-making,client accounts,operations,bpo,us mortgage,management,p&l,tat,quality,performance management,leadership,title insurance,teams