Sr Manager of Order Management (~17M) - 50+名規模、欧州系サプライチェーンソリューション企業

** All applicants will be processed immediately. All qualified candidates will receive a reply within two business days. Thank you for your cooperation and understanding.✨About Company【英語を活かせる】 Sr Manager of Order Management ＠50+名規模、欧州系サプライチェーンソリューション企業■業界のリーディングカンパニー業界内で高いシェアと市場競争力を誇るグローバル企業です。組織再編や事業縮小のリスクが低く、安定感のある環境での長期就業が見込めます。■柔軟な働き方フレックスタイム制度および在宅勤務制度を導入しています。家庭との両立や育児・介護などライフステージに合わせた働き方を希望される方にも適しています。■グローバルな企業文化欧州企業らしい、整備された業務プロセスや明確な役割分担、長期的な視点を重視する企業文化が根付いています。外資系企業が初めての方でも比較的馴染みやすい環境です。■英語を活かせる経験豊富なバックグラウンドをもつDirectorへのレポートラインに加え、欧州本社のグローバルリーダーへのドットラインレポートも発生します。海外拠点やグローバルチームと協働するポジションのため、日常的に英語をご活用いただけます。■変革プロジェクトを牽引できる組織や業務プロセスの変革に関わる戦略プロジェクトをリードしていただきます。新しい仕組みづくりや改革を主体的に推進できる、やりがいの大きな環境です。💻Responsibilities- Own end-to-end execution and governance of the Order-to-Cash (O2C) process: customer onboarding, order management, order fulfilment coordination, and customer care- Act as the single point of control for O2C execution, ensuring processes are standardized, measurable, and scalable- Own service performance, including SLA adherence, backlog management, and customer satisfaction- Manage field stock visibility, audits, and related invoicing processes- Track KPIs across the O2C process, lead root-cause analysis, and drive continuous improvement- Define and enforce standardized processes across the region, eliminating unnecessary country-specific deviations- Lead escalation and issue resolution for high-impact, cross-functional problems- Act as the central orchestrator across Sales, Logistics, Finance, and Operations (without owning those functions directly)- Identify and drive automation opportunities across order entry, case management, and customer communication- Build and develop a high-performing team, including capability development and succession planning🧠Qualifications- Bachelor's degree in Business Administration, Supply Chain, or a related field- Extensive leadership experience in multi-country operations, shared services, or centralized service environments- Proven track record in operational transformation and process standardization- Strong experience in Customer Care and/or Order-to-Cash environments- Demonstrated ability to lead cross-functional initiatives and operate effectively in a matrix organization- Experience driving automation and digital transformation initiatives- Experience with ERP/CRM systems and data analytics tools- Japanese and English proficiency; additional languages a plus💰SalaryCompany will consider candidates up to 17M JPY for annual salary (client may consider higher salary based on candidate skills and experience).📍LocationTokyo, Japan****************Feel free to connect and message me through Linkedin if you'd like to have a confidential conversation about 転職 activities.Franz BigmonoRecruiting ConsultantCareer Scout Japan K.K.