Sr. Partner Operations Manager

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This is an individual-contributor role with direct accountability for how partnerships actually run day to day: configuration, billing, integrations, implementations, escalations, and account business reviews. The right candidate brings the operational rigor to run complex, multi-stakeholder partnerships end to end, and the judgment to know when to resolve something directly and when to escalate it.What you'll be doing:Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reportingLead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on trackRun partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as neededOwn account/partner business review prep and delivery for your portfolioServe as the day-to-day operational point of contact for partner and partner-customer stakeholdersPartner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk earlyWhat you need to have:Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level workComfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situationStrong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevityHigh initiative and sound judgment: you identify what matters and act without waiting to be directedA track record of building trust directly with external partners or customers, not just internal stakeholdersDirect, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project -- this is what separates someone ready for live, recurring partner ops from a general internal-ops backgroundWhat we'd love to see:Experience in health plans, digital health, or the partner/benefits ecosystemFamiliarity with partner or channel operations models (implementation, contracting handoff, ongoing account management)Experience with billing, data integration, or technical operations in a client- or partner-facing roleUS - Sword Benefits & Perks: Comprehensive health, dental and vision insurance* Life and AD&D Insurance* Financial advisory services* Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* Health Savings Account* Equity shares* Discretionary PTO plan* Parental leave* 401(k) Flexible working hours Remote-first company Paid company holidays Free digital therapist for you and your familyEligibility: Full-time employees regularly working 25+ hours per weekNote: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.This range includes base, variable and equityThese compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.