Sr. Solution Manager解决方案高级经理

Key ResponsibilitiesCustomer Insight & Pre-Sales Support: Collaborate with sales teams on customer visits, requirement research, and scenario mapping to identify pain points, solution entry points, and key decision factors. Support solution presentations, RFQ/RFP responses, bid materials, customer briefings, and key opportunity advancement.Cross-Border Supply Chain Solution Design: Design tailored cross-border supply chain solutions based on customer industry, product type, order volume, inventory, lead time, cost, and service requirements — covering air freight, ocean freight, customs clearance, overseas warehousing, integrated warehousing and distribution, last-mile delivery, reverse logistics, and end-to-end solutions.Resource Integration & Feasibility Assessment: Align operations, product, IT, finance, customs, network, warehousing, and distribution resources across domestic and overseas regions to complete feasibility assessment, resource matching, process design, cost estimation, risk identification, pricing logic, and implementation path confirmation.Project Onboarding & Operational Optimization: Collaborate with operations and project teams to drive project onboarding, follow up on process, resources, systems, cost, and service stability issues; drive复盘 optimization, issue closure, and solution iteration based on project outcomes and customer feedback.Solution Capability Accumulation & Digital Platform Co-Building: Accumulate industry solutions, customer cases, product capabilities, pricing rules, cost models, SOPs, service standards, KPIs, solution templates, and sales tools; participate in digital solution platform development to structure business knowledge, cases, pricing logic, and solution templates.QualificationsBachelor’s degree or above in Logistics Management, Supply Chain Management, International Trade, Industrial Engineering, Business Administration, or related fields preferred; 3+ years of experience in cross-border logistics, international supply chain, 3PL/contract logistics, international freight forwarding, overseas warehousing, warehousing and distribution solutions, or key account pre-sales solutions.Solid understanding of cross-border supply chain business flows, with in-depth knowledge of one or more scenarios including air freight, ocean freight, customs clearance, overseas warehousing, integrated warehousing and distribution, last-mile delivery, and reverse logistics.Strong solution design capabilities — able to break down customer needs, design service flows, map processes, allocate resources, estimate costs, and produce pre-sales proposals that translate customer requirements into implementable solutions.Cross-functional collaboration and project execution skills — able to drive alignment across sales, operations, product, IT, finance, customs, overseas regions, warehousing, and distribution teams to close the loop.Strong communication, structured presentation, PPT, Excel, and data analysis skills — able to identify issues based on business data and propose improvement plans; English as a working language is preferred.Business accumulation and digitalization awareness — able to transform project experience, industry cases, pricing logic, process rules, and solution templates into reusable methodologies, tools, or platform capabilities; basic understanding of knowledge bases, intelligent pricing, solution templating, or AI-assisted solution output is preferred.Bonus PointsExperience at large-scale 3PL, international freight forwarding, comprehensive logistics groups, cross-border logistics, or supply chain solution providers.Experience in solution design, pre-sales solutions, industry solutions, key account solutions, RFQ/RFP, or bid support.Experience in Southeast Asia / Asia-Pacific regional logistics, overseas warehousing, international transportation, integrated warehousing and distribution, customs clearance, or cross-border fulfillment projects.Experience in multinational enterprise logistics, supply chain planning, regional logistics, or overseas operations; prior assignment in Southeast Asia is preferred.Experience in project onboarding, customer launch, operational improvement, cost optimization, process复盘, or cross-department project execution. Experience in knowledge base, pricing system, solution platform, AI tools, or enterprise digital platform development and promotion.