Sr. System Analyst

Resolve operational problems within the defined schedules and service level agreementsAnalyse root causes of operational malfunctions and provide resolutionsHandle escalated issues and follow-up on outstanding issues promptlyDevelop preventive measures and document issue resolution proceduresManage job calendars and flows to ensure timely completionRecommend process improvements to improve operational efficiency and cost-effectivenessMonitor system operations and troubleshoot problemsManage application tool and monitor repair activitiesMaintain daily logs of operational issues and maintenance activitiesContribute to business meetings and report on issue statusDevelop support plan to prioritize and resolve multiple issuesAddress customer issues promptly and accuratelyQuality control on created and loaded IOTsCreation of IOT load files for the validation of Standard IOT Discount IOT EU regulated IOTsImplementation of IOTMonitoring of end dates on Discounted IOTsMediation rejections handling for TAPOUT creation CustomersTAP halted files. (including Inspection Mode)TAPOUT ReratingDataclearing support (All DCH level 1 issues)UAT TestingSystem MonitoringRAPIN HandlingRAP CDR correction/RecyclingAA14/OpData HandlingEnsure DCH configurations are up to date: Industry Configuration Local/TAP currency set up MCCMNC IAC and CC/NDC Tax configurationBID Management including emergency BID announcement as per TD38 CDR handling to modify or filter as per requirementAgreement setup as per CLL (Voice/SMS, data, CAMEL)OIR handling and loading into the DCH on migration dateAgreement management for NRTRDE partners of our customersHalted NRT filesNew Customer implementationNRTRDE MonitoringNRTRDE ACR checkWholesale rerating set upNew account creation/access rights/password resetMVNO configurationUser application access reviewProcess documentationRequirementsGood verbal and written communication skills in English 5+ years of experience with Engineering/telecommunication/IT profile Having understanding of UNIX,FTP/SFTPDemonstrate problem-solving abilityAbility to handle multiple tasks simultaneouslyGeneral understanding of Telecommunications and wireless industries and technologiesAbility to make sound decisionsStrong written communication skillsExcellent follow up skillsAbility to formulate and clearly communicate ideasActive, self-motivated and well-organized personalityCapability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process Ability to work with a trouble ticketing systemDuties are performed under minimal supervision