Sr. Tech Field Engineer

What success looks like in this role:Role OverviewInstalls, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service. Manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionalityProvides the full range of field engineering support for large and complex clientsTakes complete ownership of onsite service activityPerforms advanced maintenance on all products, including low‑complexity installationsProvides technical feedback on equipment, systems, and processes to improve service deliveryUses advanced tools and technical knowledge to resolve client problems and conduct scheduled installsIdentifies and resolves systemic issues within the teamProactively supports team members with technical assistance and expertiseContributes to improved client service metrics through reporting and documentationMonitors technical and process issues, informing management and recommending improvements.You will be successful in this role if you haveTechnical certification or associate degree preferred2–4 years of hands‑on experience in field engineering or related technical support rolesProven ability to perform maintenance, installations, and troubleshooting in customer environmentsMust be an Australian CitizenActive Australian Security Clearance - Baseline/NV1 is mandatory requirement