Startup Success Manager

Position PurposeServe as the single point (Initially) of contact for every startup in the program (the number of startups will increase in the future so the volume for the startups will be distributed on the team in the future), keeping founders informed, engaged, and supported while identifying needs early and connecting them with the appropriate internal or external resource.Key ResponsibilitiesOwn the relationship with all portfolio startups, including onboarding, regular check-ins, and quarterly health assessments.Manage program communications, including announcements, newsletters, founder updates, and the internal knowledge base.Maintain a live portfolio health dashboard covering engagement, satisfaction, and risk of dropout.Identify startup needs relating to customers, funding, talent, or services; coordinate handoffs to the Demand Engine, Capital Access Manager, or external partners; and track follow-through.Collect and communicate portfolio data and startup success stories to leadership.Own startup satisfaction and retention within the program.Organize portfolio-wide community touchpoints, including founder meetups and peer-learning sessions.Required ProfileThree to five years of experience in account management, community management, startup operations, or a comparable founder-facing role.Strong interpersonal and written communication skills, with the ability to build trust with founders.Highly organized and comfortable using customer relationship management and portfolio-tracking tools. Demonstrated empathy and follow-through, with the ability to listen closely and manage actions systematically.Key Working Relationships1- Portfolio startups : Primary relationship owner; coordinates support and captures needs, progress, and feedback.2-Demand Engine & Private Sector BD Manager: Routes commercial needs and follows up on customer, pilot, and contract opportunities.3- Investor Relations & Capital Access Manager: Routes fundraising needs and aligns support for startups preparing to raise capital.4- Startup Scouting & Pipeline Manager: Shares portfolio outcomes, referrals, and alumni stories that support attraction and selection.