Store Assistant / Specialist

📣 We're Hiring: Store Assistant / Specialist📍 Location: United Arab Emirates (UAE) 🕒 Employment Type: Full-Time 💼 Level: Assistant / Specialist🌐 About UsWe are seeking a reliable, customer-focused, and detail-oriented Store Assistant / Specialist to support the smooth operation of our retail stores.The role will support customer service, sales, stock handling, replenishment, merchandising, store presentation, POS operations, order fulfillment, inventory accuracy, and day-to-day store activities.The successful candidate will work closely with Store Management, Retail Operations, Sales, Merchandising, Inventory Planning, Supply Chain, Procurement, Customer Service, Finance, and Loss Prevention.🎯 The RoleThe Store Assistant / Specialist is responsible for supporting daily store activities and ensuring that customers can easily find products, receive helpful service, and complete purchases efficiently.At Assistant level, the focus is on customer service, product handling, replenishment, store upkeep, transactions, and operational support.At Specialist level, the role may include additional responsibility for inventory analysis, merchandising execution, sales reporting, process improvement, omnichannel fulfillment, and coordination with central retail functions.🚀 What You'll DoCustomer ServiceWelcome and assist customers professionallyUnderstand customer needsProvide accurate product informationHelp customers locate productsExplain:Product featuresPricesPromotionsAvailabilityWarranty informationReturn proceduresMaintain a positive customer experienceCustomer EngagementAnswer customer questionsProvide product recommendationsAssist with product demonstrations where applicableSupport customers throughout the purchase journeyIdentify opportunities for additional assistanceSales SupportSupport achievement of store sales targetsAssist customers with product selectionRecommend complementary productsSupport cross-selling and upsellingMaintain knowledge of priority products and promotions🛍️ Store OperationsDaily Store ActivitiesSupport day-to-day store operationsMaintain assigned areas in customer-ready conditionEnsure products are:AvailableOrganizedCorrectly pricedProperly displayedOpening & ClosingSupport store opening and closing activitiesComplete assigned checklistsVerify:Store cleanlinessProduct presentationPOS readinessStock availabilityGeneral operational readinessStore CleanlinessMaintain clean and organized:Sales areasShelvesDisplaysCustomer areasStockroomsReport maintenance issues promptly📦 Stock & InventoryStock ReplenishmentMonitor shelves and displaysReplenish products from the stockroomIdentify low-stock and out-of-stock productsEscalate replenishment requirementsReceiving StockAssist with receiving deliveriesCheck:QuantitiesProduct codesPackagingProduct conditionReport discrepanciesStock CountsParticipate in:Cycle countsPeriodic inventory countsFull stocktakesAssist with investigation of discrepanciesInventory AccuracyEnsure stock movements are recorded correctlyReport:Missing itemsDamaged productsIncorrect quantitiesStock discrepanciesStock TransfersSupport approved transfers between stores and warehousesPrepare products and documentationEnsure system records are updatedStockroom ManagementKeep stockrooms organizedStore products safelyMaintain clear product identificationFollow FIFO/FEFO procedures where applicableDamaged ProductsIdentify damaged or defective productsSegregate affected stockRecord and report damageFollow company procedures for returns or disposal🏷️ Product & PricingProduct PresentationEnsure products are correctly positionedMaintain shelf organizationReplenish empty spacesFollow approved display standardsPricingCheck shelf pricesVerify promotional pricingReport discrepancies between shelf and POS pricingProduct InformationMaintain knowledge of:Product specificationsFeaturesBenefitsAvailabilityPricesPromotions🎯 PromotionsPromotional ExecutionSet up approved promotional materialsEnsure promotional products are availableMaintain promotional displaysVerify promotional pricingCampaign SupportSupport:Seasonal campaignsProduct launchesPromotional eventsLoyalty initiativesRemove expired promotional materials🧱 MerchandisingVisual MerchandisingMaintain attractive and organized product displaysFollow merchandising guidelinesEnsure products are presented according to approved standardsShelf ManagementMaintain:Correct product placementProduct facingsPrice visibilityShelf availabilityReport space and assortment issuesPlanogram ExecutionFollow approved planograms where applicableEnsure products are placed correctlyReport deviations💳 POS & TransactionsPoint-of-SaleOperate POS systems accuratelyProcess customer transactionsVerify:ProductQuantityPriceDiscountsPromotionsPaymentsProcess approved:Cash paymentsCard paymentsDigital paymentsFollow payment proceduresCash HandlingHandle cash securelyComplete assigned cash-control proceduresReport discrepancies immediatelyReturns & ExchangesSupport approved returns and exchangesVerify relevant:ReceiptsProductsConditionsPoliciesEscalate exceptions to Store Management📱 Omnichannel & Digital RetailWhere applicable, support:Click-and-collectBuy-online-pick-up-in-storeOnline-order preparationStore-to-home deliveryOnline returnsDigital customer ordersOrder FulfillmentPick products accuratelyVerify:Product codesQuantitiesProduct conditionPack and stage orders correctlyEnsure orders are ready within required timelines📊 Store ReportingOperational ReportingProvide accurate information on:StockSalesCustomer issuesPromotionsOperational incidentsSales ReportingAt Specialist level:Monitor:Daily salesSales targetsProduct performanceAverage transaction valueUnits per transactionInventory ReportingReport:StockoutsOverstockSlow-moving productsDamaged stockInventory discrepancies🧭 Store Assistant / Specialist ScopeThe role may cover:Customer serviceCustomer engagementSales supportProduct recommendationsStore operationsOpening and closingStore cleanlinessStock replenishmentStock receivingStock countsInventory accuracyStock transfersStockroom managementDamaged-product handlingProduct presentationPricingProduct informationPromotional executionCampaign supportVisual merchandisingShelf managementPlanogram executionPOS operationsPayment processingCash handlingReturns and exchangesOmnichannel retailClick-and-collectOnline-order fulfillmentStore reportingSales reportingInventory reportingTeam supportShift supportLoss preventionHealth and safetyComplianceRetail systemsCross-functional coordinationProcess improvement📊 Key Performance AreasPerformance may be measured against:Customer satisfactionSales-target contributionConversion rateAverage transaction valueUnits per transactionProduct availabilityStock replenishment accuracyInventory accuracyStockout reductionStockroom organizationPOS transaction accuracyCash-handling accuracyPromotional complianceMerchandising complianceOrder-fulfillment accuracyClick-and-collect readinessCustomer complaint handlingStore standardsLoss-prevention complianceHealth and safety complianceAttendance and punctualityOperational task completion💻 Systems & ToolsThe successful candidate should be comfortable using:POS systemsInventory-management systemsERP systemsCRM systemsOrder-management platformsE-commerce systemsWorkforce-management systemsMicrosoft ExcelMicrosoft TeamsMobile retail applicationsExperience with SAP, Oracle Retail, Microsoft Dynamics 365, Salesforce, Shopify, Lightspeed, Power BI, or equivalent systems is an advantage.🇦🇪 UAE EnvironmentThe successful candidate should be comfortable working in the United Arab Emirates, supporting customers and colleagues in a diverse, multicultural, and fast-paced retail environment.Experience in Dubai, Abu Dhabi, Sharjah, or other UAE retail markets is highly desirable.Experience in FMCG, supermarkets, fashion, beauty, electronics, healthcare, pharmaceuticals, luxury, specialty retail, hospitality, consumer goods, or e-commerce is an advantage.Knowledge of UAE retail practices, customer expectations, local promotional activity, and store operations is beneficial.✅ What We're Looking ForHigh school diploma, diploma, or bachelor's degree depending on level1–5+ years of relevant retail, store, customer-service, or sales experienceStrong customer-service skillsGood communication skillsReliable and organizedStrong attention to detailComfortable working with POS and computer systemsBasic numerical abilityAbility to work in a fast-paced environmentGood teamwork and interpersonal skillsWillingness to work shifts, weekends, and public holidays where requiredUAE retail experience is highly desirable🌟 Preferred QualificationsDiploma or bachelor's degree in:Retail ManagementBusiness AdministrationMarketingSalesOperationsHospitalitySupply ChainRetail or customer-service certificationInventory-management experienceMerchandising experiencePOS experienceCRM/ERP experienceOmnichannel retail experienceE-commerce fulfillment experienceLoss-prevention experienceRetail reporting or analytics experiencePower BI experienceFluency in English is required; Arabic is an advantageAdditional languages commonly used in UAE retail are an advantage🌟 What We OfferFull-time position based in the United Arab Emirates 🇦🇪Competitive salaryPerformance incentives where applicableRetail and product trainingCareer development opportunitiesExposure to Sales, Merchandising, Inventory, Supply Chain, and Retail OperationsCareer progression toward Senior Store Specialist, Store Management Specialist, Assistant Store Manager, Store Manager, or Retail Operations SpecialistMulticultural working environmentComprehensive benefits package