Store Manager

About emeri matcha bar emeri is a Vancouver-based matcha brand built on a simple belief: we don’t define the best matcha, we help you find yours.We work directly with multi-generational farmers across Japan to source distinct expressions of matcha, each with its own character, balance, and story.Our mission is to help people find a matcha that suits their palate while raising the bar for quality and experience across North America.At our core, we are a hospitality-driven brand. We believe great hospitality is not just about service, but about how people feel. From the moment a guest walks in to the moment they leave, every interaction matters.The OpportunityWe are looking for an experienced Store Manager to take ownership of Emeri Matcha Bar and lead its day-to-day operation.This is a key leadership role with responsibility for the overall performance of the store, including the guest experience, team development, daily operations, labour, inventory, and store-level financial performance.You'll work closely with the founders on the vision and direction of Emeri, while being trusted to independently lead the store and turn that vision into exceptional execution every day.We're looking for someone who combines exceptional hospitality with strong operational discipline. Someone who can build a great team, develop future leaders, understand the numbers behind the business, improve systems, and still be willing to step onto the floor and whisk matcha alongside the team.Most importantly, we're looking for someone who genuinely cares about people and community. Someone who wants to create a place where people feel welcome, build meaningful relationships with our guests, and help us live our goal of leaving every guest a little better than before they walked through our doors.What You’ll Be Responsible For:Lead & Develop the TeamLead, coach, and develop Assistant Managers, Shift Leaders, and BaristasOwn hiring, onboarding, training, and ongoing team developmentProvide regular feedback, coaching, and performance conversationsIdentify and develop high-potential team membersBuild a culture of accountability, care, and continuous improvementOwn the Guest ExperienceSet and maintain a consistently high standard for hospitalityEnsure exceptional drink quality, presentation, cleanliness, pacing, and serviceBe an active and visible leader during serviceCoach the team in real time and maintain strong flow during peak periodsStep into any station when needed, from guest interactions to preparing and whisking matchaOwn Store OperationsOwn scheduling and labour planning based on business needsManage inventory, ordering, receiving, and stock levelsMaintain food safety, cleaning, maintenance, and operational standardsEnsure equipment is maintained and operational issues are proactively addressedOwn, develop, and continuously improve standard operating procedures (SOPs)Identify gaps in existing processes and turn learnings into clear, repeatable systemsEnsure standards and SOPs are effectively trained and consistently followedContinuously improve workflows, efficiency, and executionDrive Store PerformanceTake ownership of store-level P&L performance and key operating metricsMonitor sales, labour, COGS, waste, productivity, and other KPIsManage labour and costs thoughtfully while protecting the guest experienceIdentify trends, challenges, and opportunities for improvementWork with the founders to establish store goals and translate them into actionable plansRegularly communicate store performance, opportunities, and recommendationsWho This Is For3–5+ years of experience in cafés, restaurants, hospitality, or other service-driven environmentsPrevious experience managing a café or similarly high-volume hospitality operationProven experience leading, coaching, and developing teamsExperience with scheduling, labour management, inventory, and store operationsComfortable understanding P&L performance and store-level KPIsExperience creating or improving operational processes and SOPsCalm, composed, and decisive in fast-paced environmentsHighly organized with strong attention to detailComfortable giving clear feedback and holding people accountableTakes ownership and can operate independentlyGenuinely cares about hospitality and developing peopleWilling to work alongside the team and lead from the floorExperience in specialty coffee, tea, premium hospitality, or a high-standard independent café is a strong plus.RequirementsFoodSafe Level 1 preferred, or willingness to obtain shortly after hiringWeekend availability and flexibility based on the needs of the businessAbility to work on your feet in a fast-paced café environmentThis is a hands-on leadership role, typically structured around four days per week leading alongside the team on the floor and one dedicated management day for scheduling, inventory, team development, planning, and operational improvementsCompensation & Benefits$29.00/hour + tipsPerformance-based bonus tied to individual and store performanceComplimentary staff food and drinks during shiftsProduct discountsTeam events, outings, and gatheringsClear path to General Manager and broader leadership opportunities as emeri growsWhy emeriYou're not joining an established chain to simply maintain someone else's playbook. You're joining a growing independent brand with the opportunity to help us build one.You'll have the autonomy to run the store, the support of founders who care deeply about the details, and the opportunity to build a team and operating culture that can grow with emeri.As emeri grows, we want our leaders to grow with us. For the right person, this role has a clear path toward General Manager and broader operational leadership.Our goal is to create a place where guests leave a little better than before they stepped in, and where our team has the opportunity to learn, grow, and become better at what they do.If you're someone who cares deeply about hospitality, develops great people, takes pride in running an exceptional operation, and wants to help build something from an early stage, we'd love to meet you.