Store Manager

WHO WE AREFounded in 2004, The Latest Scoop (TLS) is a Vancouver-based, female-owned lifestyle concept store. We curate a distinctive mix of fashion, furniture,home décor, accessories, footwear, stationery, and gifts within a beautiful,layered, and textural retail environment. With a loyal, cult-like following and growing national presence, we continue to expand and open new stores across Canada — all driven by our purpose to Bring Joy.POSITION SUMMARYThe Store Manager is responsible for driving the overall performance of the store by achieving sales targets, leading and developing the team, delivering exceptional guest experiences, and ensuring operational and visual excellence. This role serves as the culture carrier and brand ambassador for The Latest Scoop.WHO YOU AREProven retail people leader (1+ years Retail Store managementexperience)Strong leadership and sales acumenLeads with strong personal style and con dence, inspiring the team and elevating the guest experienceSales driven with strong business acumenDetail-oriented and solutions focusedwww.thelatestscoop.ca @thelatestscoop_OUR CULTUREOur sales culture lives through our Purpose, Core Values and Guiding Principles. Our industry recognized Scoop Academy, offered to all our employees, will give you the tools to deliver the customer experience that has come to be expected. We reward you for having an amazing time creating experiences that our clients will remember and continue to come back for!CORE VALUESEmbrace Individuality: Celebrate what makes people unique and turn individuality into con dence, creativity, and connection.Be Genuine: Create real connections through honesty, empathy, and authentic leadership.Radiate Energy: Bring contagious energy and intention that lifts the team and fosters a memorable guest experience.Go Team Scoop: Win together through collaboration, support, and shared hustle.Give a Sh*t: Care deeply about the details, follow through on commitments, and take pride in delivering results.GUIDING PRINCIPALSWe believe that exceptional leadership drives exceptional results.We believe that a company based on customer loyalty is a successful one.We will promote the nancial success of each store as well as the company.We will create a welcoming environment where our team can achieve both personal and career goals.We will show honesty, care and integrity to everyone who interacts with our companyWe will ensure all our policies are ethical and fair to our team and customers.KEY RESPONSIBILITIES & ACCOUNTABILITY PILLARSBusiness & Financial PerformanceOwn and achieve store sales targets and KPIsAnalyze performance and take action to drive resultsManage payroll, scheduling, and labour budgetsIdentify trends and opportunities within the businessPeople Leadership & CultureRecruit, train, and develop a high-performing teamSet clear expectations and hold team accountableCoach through feedback, recognition, and developmentCultivate a winning, team-driven culture where passionate individuals strive for excellence, support one another, and take shared accountability for results.Guest ExperienceLead and model elevated guest experiences on the oor, especially during peak business periodsEnsure effective use of the Guest Experience Manager role to maintain oor awareness, energy, and guest owCoach teams in real time using the Six Steps of Scoop Selling to deliver personalized, con dence-building serviceDrive consistent Chat In / Chat Out communication to align goals, product knowledge, and performanceResolve guest concerns with con dence and care while reinforcing service standards and sales excellenceOperationsEnsure compliance with all operational processesMaintain inventory accuracy and loss prevention standardsExecute health & safety requirementsComplete reporting and documentation accuratelyExecute and maintain visual merchandising standards that support sell-through and guest experience.Partner with inventory, planning and buying teams to drive sell-through, share consumer insights, and identify product gaps.Ensure store environment re ects TLS brandWHAT SUCCESS LOOKS LIKEConsistently meets or exceeds sales and KPI targets by understanding the business, taking action on trends, and driving accountability at all levels.Builds, develops, and retains a high-performing team through clear expectations, coaching, feedback, and a culture of shared ownership and accountability.Delivers elevated, consistent guest experiences by leading on the oor, developing Guest Experience Managers, and reinforcing the Six Steps of Scoop Selling.Maintains operational and visual excellence through strong planning, execution, and cross-functional communication that supports sell-through and brand standards.PERFORMANCE EVALUATIONPerformance is evaluated using the accountability pillars above, combining KPI results, leadership behaviors, team outcomes, and alignment with TLS values.SCOOP BENEFITSLeadership developmentPerformance-based bonus structureExtended Health/Dental Bene tsClothing AllowanceGenerous staff discountsA vibrant, inclusive workplace