Store Manager

As the Store Manager, you maintain a critical leadership role. You are someone the store staff can rely on for guidance and growth. You will create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach. Areas of Responsibilities:Leadership and People ManagementModel behavior that reflects the company’s core valuesManage overall team performance & growthAssist in recruitment, selection and on-boarding of store staffExecute effective store communications, ensuring that staff is involved & updatedDisplay a strong commitment to self-development and growthDeliver the Customer ExperienceLead by example; train, guide and coach staff on selling & service skills, driving them to create transformational customer experiences & exceed sales targetsCreate the customer journey in your store – customize it for your customer demographic & manage your team to develop & maintain productive customer relationshipsBuild a strong consignment business in your storeRepresent the BrandEmulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitudeOversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat businessTake ownership for maintaining brand aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environmentOperational ExcellenceUnderstand the importance of efficient store operationsConsistently adhere to all operational proceduresTake ownership for accuracy of information entered in POS & other technology as requiredEnforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline)Protect our assets by adhering to all loss prevention and operational policies & proceduresDrive the Business and Deliver ResultsEnsure the store is on target to achieve financial targets through monitoring and improvement of measurable statistics that drive the businessMonitor team sales targets & other metricsManage your people resources to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessaryEnsure disciplined control of payroll expensesRequirements3-5 years of management experience in a luxury or service driven environmentAt least 2 years of Key Holder or Selling Manager experience, with performance at an exemplary level Management &/or employee training experience in a previous role a plusPrior experience as a GM/SM a plus