Store Manager

Store Manager – Luxury Jewellery | LakesideUp to £35,000 + Quarterly Bonus | Diamonds FactoryDo you know how to turn a great store into a high-performing one? Are you an experienced jewellery or luxury retail leader who loves developing people and creating memorable customer experiences?The roleDiamonds Factory is looking for an experienced Store Manager to lead our Lakeside store.This is a hands-on leadership role for someone who understands premium retail. You’ll take ownership of the store’s commercial performance, lead and develop your team, and ensure every customer receives the personal, knowledgeable service expected when buying jewellery for life’s biggest moments.You’ll be visible on the shop floor, supporting customers, coaching your team and creating an environment where people want to perform.What you’ll be doingLeading, motivating and developing the store teamDriving sales, conversion, average order value and store targetsCoaching the team to deliver a consultative luxury sales experienceBuilding relationships with new, returning and high-value clientsTaking ownership of store performance and key commercial metricsMaintaining exceptional visual merchandising and brand standardsManaging stock, security, compliance and day-to-day store operationsDeveloping strong product knowledge across diamonds, jewellery and craftsmanshipAbout Diamonds FactoryPart of Neve Jewels Group, Diamonds Factory specialises in beautifully crafted, personalised jewellery, combining expert craftsmanship with a modern, customer-focused approach.What’s in it for you?Salary up to £35,000Quarterly performance bonus20 days’ holiday + bank holidaysPrivate healthcareCompany pensionEmployee discount24-hour Employee Assistance ProgrammeReferral schemeLearning and development opportunitiesThe personWe’re looking for someone with:2+ years’ Store Manager experience within luxury retailJewellery, watches or another high-value retail background preferredA strong record of achieving sales targetsExperience coaching and developing retail teamsConfidence working with high-value customersStrong commercial awareness and attention to detailFlexibility to work weekends and bank holidaysWhat’s next?If you’re ready to lead a luxury jewellery store where customer experience and commercial performance go hand in hand, we’d love to hear from you.