Store Manager

Our client, an innovative brand offering fashionable beauty products, stylish accessories, quality lifestyle items and fun stationery and toys, is looking for a motivated and results-driven Store Manager to lead our fashion retail store. The Store Manager will be responsible for driving sales performance, delivering an exceptional customer experience, managing store operations, maintaining inventory accuracy, and leading and developing the store team.Key ResponsibilitiesSales & Commercial PerformanceTake full responsibility for achieving and exceeding store sales targetsMonitor daily, weekly, and monthly sales performance and take corrective action where requiredDrive the team to achieve individual and store sales targetsMonitor key store KPIs and use performance insights to improve resultsMaintain strong commercial awareness of sales, margins, stock performance, and profitabilityIdentify opportunities to increase sales, customer engagement, and store performanceCustomer ServiceEnsure consistently high standards of customer service and customer engagementLead by example in creating a welcoming and positive shopping experienceHandle customer concerns and complaints professionally and effectivelyBuild strong customer relationships and encourage repeat businessTeam Leadership & DevelopmentSet clear expectations and ensure team members understand their responsibilities and targetsMonitor individual and team performance and provide regular feedbackCreate a positive, energetic, and performance-driven team environmentManage staff attendance, punctuality, discipline, and adherence to company standardsStore & Stock ManagementTake ownership of the day-to-day operation and overall performance of the store Maintain high standards of inventory accuracy and stock availabilityEnsure company policies, procedures, and operational standards are consistently followedMaintain high standards of store cleanliness, organization, and presentationEnsure the store operates efficiently and professionally at all timesMonitor stock levels and ensure timely replenishmentEnsure stock is properly organized and maintained in the stockroom and on the shop floorReporting & AdministrationEnsure accurate completion of required store reports and documentationUse POS and retail management systems effectivelyEnsure cash handling and other administrative procedures are followed correctlyMaintain accurate records in accordance with company requirementsRequirementsDiploma/Degree in Business Administration or Operations ManagementExperience: 2-3 years of experience in fashion retail, preferably in a similar Store Manager or Assistant Store Manager roleSelf-Motivated, Proactive & Energetic: Takes ownership, demonstrates initiative, and works with a positive and energetic attitudeSales-Oriented: Strong focus on achieving and exceeding sales targetsCustomer-Focused: Good understanding of customer service, customer engagement, and relationship buildingGoal-Oriented: Ability to set priorities and achieve goals within agreed deadlinesCommercial Awareness: Good understanding of sales, margins, stock management, profitability, and store KPIsComputer Skills: Comfortable working with POS/retail systems, Microsoft Office, and basic reporting toolsVisual Merchandising: Basic understanding of VM standards and ability to ensure proper implementation on the shop floorHow To ApplyInterested candidates should submit there applications before 30th October 2026. Only Shortlisted candidates will be contacted.TopFloor Limited is an equal opportunity employer and does not charge for placement