Store Manager (Coffee Shop & Sports Area)

1. PurposeThe Shop Manager is responsible for overseeing the daily operations of the coffee shop and sports area, ensuring excellent customer service, smooth business operations, high product and service quality, and achievement of sales and operational targets. The Shop Manager leads and develops the team, manages inventory and facilities, maintains operational standards, and ensures a safe, clean, and enjoyable environment for all customers. 2. Key ResponsibilitiesA. Store OperationsManage and oversee the daily operations of the coffee shop and sports area.Ensure smooth operation of all shifts and maintain high service standards.Manage daily opening and closing procedures.Monitor daily sales, costs, and operational performance to achieve business targets.Ensure all company SOPs, policies, and operational standards are properly followed.Identify operational issues and take appropriate action to resolve them.B. Customer ServiceEnsure excellent customer service and high customer satisfaction.Handle customer inquiries, complaints, and feedback professionally and effectively.Build positive relationships with customers and encourage repeat visits.Monitor service quality and take corrective action when necessary.C. Team Leadership & Staff ManagementLead, supervise, coach, and motivate baristas, service staff, cashiers, and sports area attendants.Monitor staff attendance, punctuality, grooming, discipline, and work performance.Prepare staff schedules and shift assignments according to business needs.Conduct staff briefings and communicate daily operational information.Support staff training, onboarding, and performance development.Evaluate employee performance and provide feedback when required.Coordinate with HR regarding recruitment, staff performance, disciplinary matters, and manpower requirements.D. Coffee Shop OperationsEnsure food and beverages are prepared and served according to company standards.Maintain food quality, food safety, hygiene, and cleanliness standards.Monitor product quality and customer feedback.Monitor inventory levels and ensure timely stock replenishment.Control wastage and minimize unnecessary operational costs.Ensure equipment and shop facilities are properly maintained.E. Sports Area ManagementManage the daily operation of sports facilities and recreational activities.Ensure sports equipment and facilities are clean, safe, and well-maintained.Coordinate court or field bookings and monitor customer usage.Ensure customers follow safety rules and facility regulations.Report maintenance issues and coordinate with the relevant team for timely repairs.Monitor the overall customer experience in the sports area.F. Sales & Financial ManagementMonitor daily sales and ensure sales targets are achieved.Analyze sales performance and identify opportunities to improve revenue.Monitor cash handling and ensure accurate daily cash reconciliation.Control operational expenses and minimize unnecessary costs.Monitor discounts, promotions, voids, and other sales adjustments according to company policy.G. Inventory & Asset ManagementMonitor stock levels and ensure proper inventory control.Conduct regular stock checks and support stocktaking activities.Ensure proper storage and handling of food, beverages, supplies, and equipment.Minimize product wastage, loss, and damage.Ensure company assets and equipment are properly used and maintained.H. Administration & ReportingPrepare and submit daily, weekly, and monthly sales and operational reports.Monitor key operational performance and report issues to Management.Maintain accurate records related to sales, inventory, staff, and operations.Ensure compliance with company policies, SOPs, health and safety regulations, and other relevant requirements.I. Marketing & Business DevelopmentSupport and implement marketing campaigns, promotions, and special events.Coordinate with the Marketing team to promote shop products, services, and activities.Identify opportunities to increase customer traffic and sales.Support community activities and promotional events organized by the company.J. Other DutiesWork closely with Management and other departments to ensure smooth business operations.Take responsibility for resolving daily operational issues.Perform other duties and responsibilities assigned by Management.3. RequirementsBachelor's degree or Diploma in Business Administration, Hospitality Management, Sports Management, or a related field.Minimum 2–3 years of experience in a coffee shop, café, restaurant, retail, hospitality, or sports/recreation facility, with at least 1 year of experience in a supervisory or management role.Strong leadership, communication, and interpersonal skills.Excellent customer service and problem-solving abilities.Good knowledge of coffee shop, restaurant, or hospitality operations.Knowledge of food safety, hygiene, and operational standards.Experience managing sports facilities or recreational activities is an advantage.Ability to manage staff scheduling, inventory, cash handling, and operational reporting.Good understanding of sales and cost control.Proficient in Microsoft Office, especially Word and Excel, and familiar with POS systems.Ability to work flexible shifts, including evenings, weekends, and public holidays.Strong organizational and multitasking skills with the ability to work in a fast-paced environment.Positive attitude, teamwork, integrity, accountability, and a strong customer-service mindset.Ability to lead a team, make decisions, and take responsibility for overall shop performance..