Store Manager (Coffee Shop)

Coffee Shop Manager – Central London / SouthbankFull-time | PermanentRecruitment Chief is working with an established independent retail and hospitality business in Central London to recruit an experienced Coffee Shop Manager.Our client operates from a high-footfall destination and combines a distinctive retail environment with an on-site coffee shop that plays an important part in the overall customer experience.They are looking for a confident, hands-on manager who can take ownership of the day-to-day operation, lead the team, maintain high service standards and help develop the commercial performance of the coffee shop.This is very much a role for someone who enjoys being involved. You could be reviewing sales and staffing one minute, dealing with a supplier the next, and then jumping onto the coffee machine when things get busy.The RoleAs Coffee Shop Manager, you'll take responsibility for the smooth and successful running of the coffee shop.Your responsibilities will include:Leading, motivating and supporting the coffee shop team.Creating and managing staff rotas.Delivering consistently excellent customer service.Maintaining high standards of coffee, food and presentation.Managing stock, ordering and supplier relationships.Monitoring wastage and controlling operating costs.Managing EPOS, tills and daily reconciliation.Reviewing sales performance and identifying opportunities to increase revenue.Developing promotions, seasonal offers and ideas to attract customers.Recruiting, training and developing team members.Managing holidays, absence and day-to-day team performance.Maintaining excellent food hygiene and health & safety standards.Ensuring allergen and food safety requirements are followed correctly.Working hands-on alongside the team during busy periods.Identifying improvements to the customer experience and overall operation.You'll also have the opportunity to influence how the coffee shop develops, from products and promotions through to service standards and operational improvements.Our client isn't simply looking for someone to maintain the status quo. They want someone who will take ownership, bring ideas and help move the business forward.About YouYou'll ideally have experience as a:Coffee Shop Manager, Café Manager, Assistant Café Manager, Restaurant Manager, Hospitality Manager or experienced Supervisor ready for the next step.We're looking for someone with:Previous café, coffee shop or hospitality management/supervisory experience.Strong barista skills.Experience managing and motivating a team.Experience creating and managing rotas.Excellent customer service skills.Experience with stock management and ordering.Good commercial awareness.An understanding of margins, wastage and cost control.Confidence using EPOS and till systems.Good knowledge of food hygiene and allergen requirements.Strong organisational and problem-solving skills.The ability to stay calm and organised in a busy customer-facing environment.A positive, proactive and practical approach.Most importantly, you'll be someone who takes ownership.If something needs doing, you'll do it. If something could work better, you'll suggest it. And if the queue suddenly appears out of nowhere, you won't disappear into the stockroom!The OpportunityThis is a great opportunity to take ownership of an established coffee shop in a busy Central London location.You'll be joining an independent business where ideas are welcomed and where you'll have genuine scope to influence how the coffee shop operates and develops.If you're an experienced hospitality professional who enjoys leading a team, delivering excellent customer service and running a commercially successful operation, we'd love to hear from you.