Store Manager (FOR CAFE)

Company Description Savorworks Coffee Chocolate, founded in April 2020, is a specialty brand focused on premium coffee and chocolate experiences. Led by founders Baninder Singh and Paweena Withyasathien, the company combines traditional craftsmanship with modern techniques to deliver high-quality products. Savorworks has grown into a recognized destination for guests seeking authentic, carefully curated indulgence. The team is driven by a commitment to excellence, consistency, and memorable customer experiences. Working at Savorworks means joining a brand that values quality, passion, and attention to detail.Role Description The Store Manager (Cafe) is a full-time, on-site role based in New Delhi, responsible for overseeing daily cafe operations and ensuring a welcoming environment for guests. This role includes supervising staff, managing schedules, monitoring inventory, and maintaining product quality and store cleanliness. The Store Manager will handle customer interactions, resolve concerns, and promote high levels of customer service and satisfaction. They will track sales performance, support retail loss prevention measures, and implement policies and procedures that drive operational efficiency and profitability. The role also involves training team members, coordinating with leadership on promotions and menu updates, and upholding brand standards at all times.Qualifications Strong store management skills, including staff supervision, scheduling, and day-to-day cafe operations.Customer service and customer satisfaction skills, with the ability to handle feedback and resolve issues professionally.Effective communication skills for interacting with guests, coaching team members, and coordinating with management.Understanding of retail loss prevention practices, including cash handling, inventory control, and compliance with procedures.Experience in cafe, restaurant, or retail management, preferably in specialty coffee or food and beverage environments.Ability to work on-site in New Delhi, including weekends and peak business hours as needed.Hands-on leadership style, with the ability to motivate teams and maintain high service and hygiene standards.Basic proficiency with point-of-sale systems and operational reporting; familiarity with stock and vendor management is a plus.Relevant diploma or degree in hospitality, business, or a related field is preferred but not mandatory.