Strategic & Digital Transformation Manager

Title: Strategic & Digital Transformation Manager

Department: Corporate & Institutional Banking - Strategic & Digital Transformation

Location: RiyadhCore Responsibilities:Act as Product Owner for assigned corporate banking digital platforms and solutions, leading end-to-end product development, implementation, and commercialization.Lead strategic planning, develop digital transformation roadmaps, and drive execution of strategic initiatives and action plans.Prepare business cases, secure management approvals, and track project progress, financial benefits, and business value realization.Define business requirements based on: Customer feedback, research, and Net Promoter Score (NPS), Business needs and feedback from corporate banking stakeholders, system data, process analysis, and operational insights, market research and competitor benchmarking, emerging technologies and digital innovation opportunities, and Risk, governance, audit, and regulatory requirements.Own and prioritize Product Backlogs, define User Stories and Acceptance Criteria, and collaborate with technology teams to deliver business requirements.Lead User Experience (UX) and User Interface (UI) design in collaboration with UX/UI teams, using tools such as Figma.Drive Artificial Intelligence (AI) adoption and AI-enabled digital product development to enhance customer experience, productivity, and operational efficiency.Manage Agile project delivery in collaboration with IT and business stakeholders, leveraging tools such as Jira and Confluence.Lead digital product launches and commercialization, including user training, communications, change management, and adoption.Collaborate with IT teams to ensure platform stability, effective user support, and continuous system enhancements.Drive process simplification, automation, and operational efficiencies through customer journey mapping, process redesign, and continuous improvement.Implement and monitor customer experience and performance metrics, including NPS, customer satisfaction, SLAs, and turnaround times (TAT).Identify, manage, and escalate project risks, challenges, and issues to ensure successful delivery.Governs implementation of risk-related policies and processes (operational, regulatory, financial, informational, reputational and audit risks) for the department, ensuring that that these meet regulatory and internal control requirements.Reviews implementation of the internal control systems in line with relevant operating procedures and regulatory requirements and takes corrective action based on audit findings.Coordinating on implementation of Strategic & Digital Transformation initiatives projects and ensuring timely roll outCoordination and collaboration with Corporate Banking stakeholdersEndorsement of streamlining, SLAs, TATs, simplified score cards and risk managementApproval of streamlining initiatives and budgetsEndorsement of Information Security Risk (ISR) concerns with regards to third party vendors and outsourcingQualifications and Requirements:Bachelor’s degree in a relevant field.Prior experience as a Product Owner within business teams.Experience in digital transformation, AI, data automation, and digital product delivery, preferably within the banking or financial services sector.Professional certifications in AI, Agile, Project Management, Lean Six Sigma, or Design Thinking are preferred.

Certifications in digital platforms such as Microsoft Dynamics, Pega, Salesforce, or SAP are an advantage.