Student Affairs Officer

Job Summary:The Student Affairs Officer is responsible for managing and supporting a wide range of student services and engagement activities to enhance student experience and well-being. This role involves handling student grievances, facilitating administrative processes, coordinating events, and ensuring accurate maintenance of student records.Key Responsibilities: (Including, but not limited to)1. Student Services & Administration•Handle student grievance cases promptly and effectively (All modes of communication).•Process course change requests and maintain accurate academic records.•Handle student leave requests in coordination with academic departments and set SOP.•Manage student accommodation bookings and related documentation.•Oversee visa cancellation and renewal requests for students.•Handling student fee payments and related queries.•Any new projects that may be assigned.2. Academic Support•Assist with new and re-enrollments and ensure smooth academic progression.•Communicate revised fee structures and scholarship information to students.•Manage activation and deactivation of academic accounts (e.g., LMS, email).•Support document issuance, including NOCs, Bonafide certificates and recommendation letters.3. Student Engagement & Well-being•Organize and coordinate orientation and induction programs for new students.•Plan and execute college events and contribute to the college magazine.•Promote student well-being initiatives and provide appropriate referrals for counselling support.•Encourage and manage Google reviews to improve institutional reputation4. Data Management & Reporting•Ensure accurate maintenance of student data in institutional systems.•Generate reports on student engagement, grievances and academic progress as required.Required Qualifications & Skills:•Education: Bachelor’s degree in Education, Business Administration, Student Services or related field (Master’s preferred).•Experience: Minimum 1-2 years in customer satisfaction, student services, academic administration, or a related role.Skills:oStrong organizational and time-management skills.oExcellent communication and interpersonal abilities.oAbility to handle sensitive information with confidentiality.oKnowledge of academic policies, student support systems, and visa regulations.oProficiency in MS Office and student information systems.oAble to Multi-task efficiently.Key Competencies:•Student-centric approach with problem-solving ability.•High level of integrity and accountability.•Event planning and coordination skills.•Ability to work collaboratively in a multicultural environment.Performance Indicators:•Timeliness and accuracy in handling student requests.•Student satisfaction scores and feedback.•Successful execution of orientation programs and events.•Compliance with academic and institutional policies.