Student Life Coordinator

Location. Dubai, UAE & Gurgaon, India — travel required each termReports To. Function Manager (Student Life)Level. Entry-levelType. Full-TimeAbout Tetr College of BusinessTetr College of Business is an innovative undergraduate program under Masters' Union, designed to cultivate the next generation of business leaders and entrepreneurs. With a strong focus on experiential learning, industry immersion, and a future-forward curriculum, we equip students with the skills and mindset needed to thrive in the dynamic global business landscape.The OpportunityThis is a generalist welfare role with real depth. You will handle everything from a student's first-week anxiety to a complex medical escalation, and you will help design the systems and content that stop those issues from compounding. You work alongside a second SWM as part of a six-person regional team that travels and operates together across Dubai and India.The purpose of welfare at Tetr is student development. You are not managing problems. You are helping students build the capacity to navigate challenge, ask for support, and grow through difficulty. That distinction shapes everything from how you respond to a welfare case to how you design a check-in session.What You Will AchieveBy the end of your first term in this role, you will have:Built trusted relationships across a cohort of over 300 students so that they come to you before situations escalateManaged a caseload of welfare cases from first contact through to resolution, with clean documentation throughoutCo-designed and delivered orientation programming and term events with the Regional HeadContributed to at least one SOP or process improvement that makes the team's welfare response faster or clearerCompleted Mental Health First Aid certification if not already heldWhat You Will OwnStudent Welfare and SupportYou are the first point of contact for student welfare concerns across the cohort: academic stress, mental health, interpersonal conflict, health issues, homesickness, financial difficulty. You triage, document, escalate where needed, and follow through until cases are genuinely resolved. You also look for students who are struggling before they come forward, because early identification and early action are part of the job. You support initial behavioural intervention and student conduct intake, escalating to the Regional Head where required.Orientation and Programme DeliveryYou co-design and deliver orientation programming with the Regional Head, contributing to the shape and content, not just the execution. You run student-facing sessions, workshops, and community events throughout the term. You contribute to cultural and business immersion programme delivery in each country.Community and CommunicationsYou manage day-to-day student communications: proactive updates, welfare check-ins, event coordination across channels. You support Student Council engagement and act as a liaison between students and the wider Tetr team. You help build and sustain clan culture, cross-cohort connection, and a sense of belonging at every stage of the term.Systems and DocumentationYou maintain accurate welfare case records, student documentation, and term trackers. Your documentation should be usable by someone else without a briefing from you. You contribute to SOP development, flag process gaps to the Regional Head, and participate in post-term retrospectives with findings that feed the next term's planning.What We Need From YouEssential1-3 years in student welfare, student experience, counselling support, programme management, or a directly related role in higher education or youth-facing organisationsStrong interpersonal skills. You can build trust quickly with students from many different countries and cultural backgroundsOrganised and documentation-conscious.Understanding of international student adjustment patterns: culture shock, identity dislocation, the emotional arc of a first term abroadAble to hold emotionally demanding situations without burning out. You know your limits and escalate appropriatelyComfortable with ambiguity and a reactive caseloadWilling and able to travel and live across two countries for the academic yearDegree in psychology, education, human development, or a related fieldDesirableMental Health First Aid certification (required within 60 days if not already held)Experience working in multicultural or internationally distributed programmesFamiliarity with student conduct and behavioural intervention processesWorking at TetrYou will work as part of a six-person regional team that travels and operates together across two countries. The environment is fast-moving. The Regional Head provides direction and oversight, but you will have day-to-day autonomy in how you manage your student relationships and your caseload.ProgressionStudent Welfare Managers who develop strong systems-thinking and team leadership skills are the natural pipeline for Regional Head roles as Tetr grows.