Student Success & Experience Executive

Are you a people person who thrives on building communities? Do you understand the pulse of Gen Z and the students of tomorrow?At AOD, we believe that education isn’t just about backend processes—it’s about the human journey. We are looking for a high-energy, empathetic, and proactive individual to own the student experience from the first day of enrollment to the final walk across the graduation stage.If you are someone who believes that no student should ever drop out due to a lack of support or dissatisfaction, and you are ready to be the "face" of your department, this is the role for you.The Role: 60% Experience & Connection | 40% Operations & ExcellenceThis isn't a "desk job." This is a 360-degree ownership role. You will be the bridge between students, faculty, and the university, ensuring that the classroom environment is vibrant, the staff-student relationship is strong, and every student feels seen and heard.What You’ll Be Doing1. The Student Whisperer (The 60%)· Know Your Students: Build personal relationships with your cohort. You should know their names, their aspirations, and their pain points before they even bring them to you.· Prevent Withdrawals: Act as the first line of defense against student attrition. By being deeply engaged, you will identify at-risk students early and provide the empathy and solutions needed to keep them on track.· Own the Space: Take pride in the physical and digital classroom spaces. Ensure facilities are top-notch and the environment is conducive to Gen Z creativity and learning.· Bridge the Gap: Work closely with teaching staff. You’ll be the "glue" that connects students to their tutors, ensuring communication is fluid and the teaching delivery meets our high standards.· Life at AOD: Drive the "fun" and the "functional"—organizing study tours, exhibitions, and milestone events like Graduation with a focus on creating core memories for students.2. The Operational Engine (The 40%)· Systems Management: Handle the backend essentials (Teams, Blackboard, Student Management Systems) to ensure the academic "trains run on time."· Records & Compliance: Maintain accurate records for attendance, submissions, and marks. While your heart is with the students, your hands must be steady with the data.· Communication: Act as the professional point of contact for parents, providing clear, empathetic updates on student progress and performance.· Process Integrity: Manage the logistics of submissions, moderation, and academic documentation with high attention to detail.Who You Are· Gen Z Savvy: You understand the mindset, digital habits, and emotional needs of today’s students. You speak their language.· Radically Empathetic: You are a natural listener who genuinely cares about young people’s success.· The "Owner" Mentality: You don't wait for instructions to fix a problem. You see the student journey as your personal mission.· A Communicator: You are fluent in English and either Sinhala or Tamil (Trilingual is a huge plus!) and can navigate conversations with both a rebellious art student and a concerned parent with equal grace.· Balanced: You have the administrative discipline to handle the 40% backend work without losing the spark needed for the 60% engagement work.Qualifications· A Diploma / Degree in Management, Psychology, Education, or any related field.· At least 2 years of experience in a role that required high-level interpersonal interaction (Education, Hospitality, or Customer Success).· A "can-do" attitude and a warm, approachable personality.Our Mission: No student left behind. We don't just graduate students; we nurture the next generation of global creatives. Are you ready to lead that journey?