Student success

Role Description The Student Success role is a full-time, on-site position based in Qesm 1st Nasser City. The role focuses on supporting learners throughout their journey at DFA, including guiding students through course selection, enrollment, and exam preparation, and responding to academic and administrative inquiries. Daily responsibilities include tracking student progress, identifying challenges, coordinating with teachers and administrative staff, and arranging appropriate support or interventions. The role also involves maintaining accurate student records, organizing orientation and information sessions, and contributing to initiatives that improve retention, satisfaction, and overall learning outcomes. The Student Success team member promotes a positive, inclusive learning environment and ensures that students are well-informed about accreditation, exams, and pathways to German universities.Qualifications Student support and advisory skills, including academic guidance, progress monitoring, and problem-solving for learner challenges.Strong communication and interpersonal skills to work effectively with students, teachers, and administrative staff in a multicultural environment.Organizational and administrative skills for managing student records, scheduling, and coordinating events or information sessions.Customer service and relationship-building skills to enhance student satisfaction, engagement, and retention.Ability to use office software and learning management or student information systems; comfort with digital tools and online communication.Fluency in English; knowledge of German language or familiarity with German education systems is a strong advantage.Bachelor’s degree in Education, Languages, Psychology, Business Administration, or a related field is preferred.Experience in education, student affairs, or counseling roles is beneficial; previous work with language institutes or international programs is a plus.