Studio & Community Manager

Job Title: Studio & Community ManagerReporting To: Head of Ops Working Hours: 8:30am – 5:00pm (with a one-hour lunch break)Work Location: Protein Studios, 31 New Inn Yard, London, EC2A 3EYSalary: D.O.E (Salary expectations will be discussed prior to confirmation of the first interview) Note: we're open to difference levels and this will be reflected in the salary 😊About Us:Protein Studios is a creative hub in the heart of the Shoreditch Triangle. We bring together a 140-strong co-working community across flexible memberships and private offices, a 17,000 sq.ft event space spanning seven interconnected studios, and an onsite café - all under one roof.Overview:Protein Studios is looking for an energetic, detail-oriented Studio & Community Manager. The role spans building management, community events and memberships - the role is varied, hands-on and perfect for someone who thrives on keeping busy and wearing many hats.You'll be the first point of contact for our members: keeping the space running smoothly, maintaining high standards, managing suppliers and overseeing everything from front of house to studio overheads.Key Responsibilities:Studio ManagementOpen the studio daily at 8:30am, completing the Opening Standards Checklist to ensure the setup meets a high standardOpen the event space, ensuring it is ready for the day ahead Conduct daily walkthroughs to identify any maintenance needsContinuously seek ways to improve the studio, whether through updated processes, new procedures or enhancements to the spaceOversee all building maintenance and repairs, engaging reliable suppliers at competitive ratesCarry out minor repairs and fixes wherever possible to maintain the studio's functionalityAct as the primary point of contact for suppliers and contractorsMonitor, order and replenish studio consumables as needed to ensure seamless daily operationsEnsure full compliance with health and safety regulations by conducting routine checks and tests, keeping all documentation up to date, and reviewing key materials such as risk assessments and company policiesManage building security, including the assignment and tracking of keys and ensuring the CCTV system is operational at all timesKeep the business Google Drive well organised, with all necessary documents and records updated and easily accessibleCommunity ManagementAct as the primary point of contact for members, ensuring their needs are addressed promptly and professionallyOversee and manage Archie (our membership platform) to maintain accurate records of members and teamsManage the member floor plan, keeping desk allocations up to date on a monthly basisCreate a welcoming and supportive environment to drive high member satisfactionAddress member concerns efficiently to maintain a positive community atmosphereRespond to member enquiries in a timely manner and conduct tours for prospective members, highlighting the benefits and unique features of the spacePlan and implement community initiatives to foster connections among members, including networking events and tailored introductionsManage a comprehensive calendar of events - including social gatherings and networking opportunities  Manage members' events outside of working hours (TOIL will be offered for any hours worked outside of your contracted hours)Oversee our member perks programme and identify new opportunities with local partnersCollaborate with the Marketing Manager on the internal members' newsletterMember SalesManage the membership enquires from initial enquiry, to site visit and contract stage Oversee the onboarding and offboarding process, ensuring members transition seamlessly into and out of the community, including the creation of membership agreementsWork with the Marketing Manager to plan and deliver social media and advertising content to boost member enquiries and leadsFront of HouseHandle incoming calls professionally and efficientlyOversee the distribution of post, deliveries and packagesLiaise with members regarding couriers and collectionsKeep the space looking presentable throughout the dayFinanceManage receipts and expenses related to building and studio operationsReview building and member-related budgets, ensuring we are receiving the best prices and service availableOversee the maintenance and repairs budget, ensuring efficient allocation of resourcesOversee the members' entertainment budgetApprove all invoices related to building and studio expensesIf you'd like to join the Protein Studios team, please submit your CV and covering letter via LinkedIn - we're not accepting direct applications.We look forward to hearing from you.Team P.S.