Studio + Operations Coordinator

About KitworksKitworks is a Toronto-based brand experience company creating custom kits, branded merchandise, PR drops, influencer kits, packaging and corporate experiences for brands and agencies.We're growing, we're busy, and we're building out our operations team.We're looking for a Studio + Operations Coordinator to be the welcoming face of our studio while also playing a critical role in keeping our day-to-day operations running smoothly.This is not a traditional receptionist role.You'll be the person who knows what's coming and going, which courier is coming at 2:00, where that box went, whether the monthly program is ready to ship and whether we have enough shipping supplies for next week.You'll work closely with our Production + Operations Manager and become an important part of the team that makes sure our projects get out the door looking great and on time.What You'll DoOwn the Front of the StudioYou'll be the first point of contact for clients, vendors, couriers and visitors.Receive and sign for incoming deliveriesCheck incoming shipments and ensure they get to the right placeCoordinate courier pickups and local deliveriesPrepare outgoing shipmentsKeep track of incoming and outgoing packagesGreet clients, vendors and visitorsAnswer the studio phone and manage general inquiriesKeep the front of the studio organized and welcomingHelp manage day-to-day office needs and suppliesSupport Shipping + LogisticsYou'll work closely with our Production + Operations Manager to keep products and projects moving.Book couriers and deliveriesPrepare shipping labels and documentationTrack shipments and flag delaysHelp resolve delivery issuesMaintain shipping and delivery recordsHelp with inventory counts and product organizationPull and prepare products for upcoming projectsKeep shipping supplies stockedHelp organize outgoing project shipmentsOwn Recurring Client ProgramsKitworks manages several ongoing programs that ship on a recurring basis. You'll take ownership of the operational details for assigned programs, including:Maintaining recipient listsConfirming inventoryPreparing products and packagingCoordinating assemblyPreparing shipping labelsCoordinating courier pickupTracking deliveriesManaging returned or failed deliveriesMaintaining program trackersPreparing for the next shipment cycleYou'll become the person who knows exactly where each recurring program stands.Help Run the StudioKeep the studio organized and operationalMonitor office and shipping suppliesOrder supplies when neededHelp maintain organized product storageCoordinate building or office-related needsSupport production and assembly daysHelp keep the studio looking polished and professionalWhat We're Looking ForWe're looking for someone who is organized, energetic, resourceful and genuinely enjoys being busy.You might come from:Events or experiential marketingPR or an agencyE-commercePromotional productsRetail operationsHospitalityLogistics or shippingStudio coordinationOffice operationsProductionMerchandisingYou don't need experience in all of these areas. What matters most is that you're comfortable juggling details, solving problems and taking ownership.You'll probably be great at this job if:You notice when something is out of placeYou love a good checklistYou can manage 10 things happening at once without losing track of number 11You're comfortable picking up the phone and figuring out where a package isYou don't wait for someone to tell you there's a problem before doing something about itYou're positive and professional when someone walks through the doorYou're comfortable working with your hands and moving product around the studioYou care about presentation and detailsBeing organized is your super powerYou can switch from greeting a client to dealing with a delivery without missing a beatOn track and on time is your mottoExperience1–3+ years of experience in coordination, logistics, shipping, events, production, office/studio operations, hospitality or a related environmentExperience with couriers, shipping or receiving is an assetStrong organizational and time-management skillsExcellent attention to detailComfortable with a Macbook and the Google ecosystemStrong written and verbal communicationAbility to work independently and prioritizeThrive working in a fast-paced, changing environmentExperience with ShipStation, Monday.com, Asana, Shopify or similar systems is an asset.A Little About YouYou're the person people rely on. If someone says, "Where is that shipment?", you want to know. If we're running low on shipping supplies, you notice before we run out. If a courier doesn't show up, you don't sit around waiting - you call and figure it out. And if a client walks through the door, they get a warm welcome. You're organized without being rigid, friendly without being overly formal, and comfortable getting your hands dirty when the day calls for it.Why Kitworks?We're a growing company where you'll have a real impact.You'll work alongside a creative team producing exciting projects for brands and agencies, and you'll have the opportunity to grow with the business as our operations team expands.This is a role where no two days are exactly the same, and that's probably why you'll love it.The DetailsPosition: Studio + Operations CoordinatorLocation: Toronto, ON (downtown)Work arrangement: Full-time, in-studio everydaySalary: $50,000 - $58,000 depending on experienceIf you're someone who loves organization, logistics, people and making things happen, we'd love to hear from you.