Subject Matter Expert - BDS

Key Responsibilities: Handle region-wise dental/clinical technical queries from customers, partners,or internal teams.Provide accurate, clear, and professional clinical guidance over calls and othercommunication channels.Manage inbound and outbound calling processes related to customer queriesand support.Understand customer concerns and resolve queries efficiently within definedTAT.Coordinate with internal teams (Operations, Planning, etc.) for complex queryresolution.Maintain proper documentation of calls, queries, and resolutions inCRM/system tools.Ensure high customer satisfaction by delivering empathetic and solution-oriented support.Stay updated with dental products, procedures, and regional requirements.Follow SOPs, quality standards, and compliance guidelines.Required Skills & Competencies: BDS qualification with 1–2 years of relevant experienceStrong clinical knowledge and ability to explain concepts clearlyExcellent communication and calling skillsCustomer-focused mindset with problem-solving abilityAbility to handle region-wise responsibilities and language preferences(preferred)Basic knowledge of CRM systems and MS OfficeGood documentation and follow-up skills.