Supervisor - IFC

Company DescriptionUPS Sri Lanka is part of UPS, a global leader in logistics, providing comprehensive shipping, freight, and supply chain solutions to customers worldwide. The Sri Lanka operations support local and regional businesses with reliable, time-sensitive delivery and logistics services. Team members benefit from working within an international organization that values operational excellence, customer focus, and continuous improvement. The company offers opportunities to develop skills in logistics, supply chain, and customer relationship management in a dynamic, fast-paced environment.Role DescriptionThe Supervisor - IFC is a full-time, on-site role based in Colombo. Oversee and support daily service operations, logistics tracking to ensure efficient, error-free execution to achieve the department KPIs and contribute for the development of the CS & brokerage departmentsKey ResponsibilitiesShipment & Compliance Management: Maintains the master tracking sheet and manage SMS alert logs to monitor shipments, proactively notifies clients of delays, and coordinates with shippers and consignees on held origin shipments to secure missing documentation and ensure customs clearance compliance.Customer Engagement & Communication: Serves as the primary point of contact via phone and email, handling client inquiries, participating in customer visits, and providing operational support for Air Waybill (AWB) creation as needed.Cross-Functional Operations & Finance: Partners with internal logistics and billing departments to streamline delivery workflows, resolve execution roadblocks, and guarantee accurate invoice processing.Reporting & Administrative Support: Compiles daily and monthly operational reports to track key performance indicators (KPIs) while supporting shift rosters across Mercantile holidays to maintain uninterrupted coverageKey RequirementsDiploma or Degree in Supply Chain/Logistics with 3–5+ years in warehousing, 3PL, or freight, including 1–2 years in supervisory roles.Proven ability to lead frontline warehouse/dispatch teams, schedule shifts, manage overtime, and hit daily throughput targets.Hands-on experience with WMS/ERP systems, cycle counts, stock reconciliation, continuous improvement (5S/Lean), and data analysis (Excel/Power BI).Strong skill in implementing client fulfillment solutions, managing SLAs, coordinating with stakeholders, and resolving operational escalations.Solid knowledge of warehouse safety standards (OSHA/HSE), freight/customs documentation, HazMat regulations, and carrier management.